The Future of Employee Communications, Tools & Processes 2022

April 13, 2022 | USA

This virtual event will focus on the all-important issue of employee and organizational communication. HR.com’s HR Research Institute has conducted studies showing that HR professionals view communication as among the most important skill sets that both leaders and HR experts themselves require to do their jobs well. As essential as it is, however, communication is also a very broad, deep and complex topic.

Spotlight

As the year draws to a close, many of us reflect on the blessings we've received and the lessons we've learned along the way. Innovation and disruption in the pandemic has been awe-inspiring across customer and employee experiences.

Curbside pickup, contactless payment at restaurants and grocery stores, and e-learning in schools are all examples of innovation. In these uncertain times, some businesses that were able to adapt even prospered.

The truth is that customer experience (CX) is not a stand-alone experience. Employee experience (EX) and customer experience (CX) go hand in hand. Every interaction with a customer results in a change in the level of engagement among employees. Work-life balance has become a reality for us thanks to the flexibility that comes with finding from home. One day at a time.

Let's take a look at some of the recent changes in the CX and EX dynamics. According to a recent McKinsey study, 90% believe that the current crisis is an opportunity to "fundamentally change our business over the next five years. Time will tell whether or not the new business model will continue to evolve and change.

1.1 Stability and Resilience

In today's environment, every business has had to adapt to the changes. Employee safety and protection have received a boost from new policies. As a result of these policies, many businesses have taken steps to improve employee productivity and develop new methods of engaging with customers via video conferencing, where on-site meetings were previously the only choice. Resilience and stability go hand-in-hand, and we've proven this by experiencing shifts in our habits and behaviors at work.

Happy employees help to create a happy workplace, which can translate into happy customers. As leaders, we have the unique opportunity to serve both our customers and our employees at the same time. So that we are better prepared for the uncertain future, we can help shape new policies.

CX and EX are in synergy, and if we have created safe environments for risk, then invention can thrive all over our teams and boost the confidence to start unchartered paths ahead.

1.2 Employee Well-Being and Self-Care

Every corporation should be challenging the norm and making efforts toward enhancing employee well-being and self-care. "Why do we do what we do today?" is a question we should ask ourselves from time to time, even though it's easy for us to be driven by business KPIs.
Finding your "why" at work aids in the discovery of your work's purpose and roles. It is what you aspire to, and it should be consistent with your daily choices and decisions. We have an opportunity to show our teams that we care about them as leaders. Regardless of whether your company offers unlimited vacation time, you should encourage your employees to take time off to recharge.

1.3 Community and Belonging

Katy Tynan, Forrester analyst, recently shared her wisdom in “The Equity Equation “during The World Happiness Fest in November. Katy talked about how an inclusive culture can spur innovation, and how that, in turn, leads to more innovation. When we take the time to ask ourselves "why?" and join a greater cause, we can find a solution to any problem.
#10billionhappyby2050 is a goal that I'm proud to be a part of with the World Happiness Foundation. I’ve learned from leaders around the world who have shared their enlightenment and insights on how we can create a safe environment for our employees and customers to drive innovation and thrive around each other, and I am committed to creating this space for all voices to be heard.

1.4 The Total Experience

Gartner shared its 2021 strategic technology trends report and voiced the CX and EX synergies, taking it a step further. The total experience deconstructs the business silos of multi-experience (MX), CX, EX, and UX. This simplifies the end-to-end experience and provides a competitive differentiator and edge in a time of dynamic change and ability to adapt.

Organizations can adapt to the current challenges and identify new models of engagement across teams, businesses and partner ecosystems. As I’ve previously mentioned, Simon Sinek has shared the value of an infinite game vs. a reactive competitive game. Customer lifetime value is absolutely essential for long-term sustainability. People, technology, and innovation all benefit from a win-win strategy, which necessitates a reevaluation of our current metrics.

1.5 Make Equanimity Your Golden Rule

Modeling calmness and extending equanimity and compassion is the best way to show our coworkers that it is possible to do better. To achieve a people-first mentality, we need to strike a delicate balance between our customers and our employees.

A new wave of innovation in customer and employee experience has opened the door to new ways of thinking. A new path toward equanimity can be found by finding a new way of working and connecting with customers. Great minds can accomplish anything when they unite. The only thing we need is empathy and common ground. As the world and our economy unite in ways that we cannot imagine, it is up to us to embrace the similarities rather than focusing on the differences.

It is time to look at new ways of asking the "why" and find new ways of engaging customers and employees. It is imperative that both customer experience (CX) and customer experience (EX) models evolve to better serve our customers in the future.


OTHER PAST CONFERENCES

2022 HR FLORIDA CONFERENCE & EXPO

August 28-31, 2022 | USA

Join us for our 44th annual conference on August 28 - 31, 2022, at the Rosen Shingle Creek Resort in Orlando, Florida. The HR Florida Conference & Expo is presented annually by the HR Florida State Council, a state affiliate of the Society for Human Resource Management (SHRM). This is one of the largest HR conferences in the southeastern United States attracting over 1,500 human resources professionals and vendors from throughout the state and across the globe. Representing virtually every industry and size of business, this is the place to be for professionals to network, grow, and learn about the human resources industry. You also have the opportunity to earn maximum credits for both the HR Certification Institute and SHRM Competencies Certifications.

13th Annual Strategic HR MENA Summit

October 18-19, 2022 | UAE

HR practises in the Middle East area are complicated, and the present rate of globalisation has contributed by its own flavour to the mix. The industry has expanded, and the innovation in the field is accelerating. The post-pandemic environment, however, is causing further problems in the sector. How can we get out of the “pandemic box” and bring people back to work? Do you want to be an agile organization from an HR perspective, or keep serving the organization in different situations? The 13th Annual Strategic HR MENA Summit has been intended to answer all of your questions. In this highly interactive event, industry professionals from the banking, retail, aviation, hotel, pharmaceutical, insurance, telecom, and automotive sectors will share with you invaluable advices and lessons gained. Remote work, employee well-being programmes, digitising learning, HR trends for 2023, commanding a seat at the table, data-driven approach, developing a genuine and collaborative work culture, employee engagement, and many other topics are under the spotlight. This HR meeting is an excellent opportunity to discuss your ideas with colleagues, be inspired by the top players, and make important business contacts. There is a limited number of seats in the audience, so don’t pass the chance to book yourself one & network with senior-level decision-makers!

DEI IN THE UK AND EUROPE: DIVERSITY REBOOT SUMMIT

November 16-17, 2022 | USA

DEI is not just a gimmick—it’s a philosophy and practice that aims to make the world and its workplaces more diverse, and build work environments that are as they ought to be: where everyone is included and can bring their whole selves to work.

Talent Acquisition Week 2022

July 25-29, 2022 | USA

Talent Acquisition Week brings sourcing, recruiting and employer branding strategies together to provide you with the most comprehensive learning experience. Join us for this unique virtual experience to power your talent acquisition strategy!

Spotlight

As the year draws to a close, many of us reflect on the blessings we've received and the lessons we've learned along the way. Innovation and disruption in the pandemic has been awe-inspiring across customer and employee experiences.

Curbside pickup, contactless payment at restaurants and grocery stores, and e-learning in schools are all examples of innovation. In these uncertain times, some businesses that were able to adapt even prospered.

The truth is that customer experience (CX) is not a stand-alone experience. Employee experience (EX) and customer experience (CX) go hand in hand. Every interaction with a customer results in a change in the level of engagement among employees. Work-life balance has become a reality for us thanks to the flexibility that comes with finding from home. One day at a time.

Let's take a look at some of the recent changes in the CX and EX dynamics. According to a recent McKinsey study, 90% believe that the current crisis is an opportunity to "fundamentally change our business over the next five years. Time will tell whether or not the new business model will continue to evolve and change.

1.1 Stability and Resilience

In today's environment, every business has had to adapt to the changes. Employee safety and protection have received a boost from new policies. As a result of these policies, many businesses have taken steps to improve employee productivity and develop new methods of engaging with customers via video conferencing, where on-site meetings were previously the only choice. Resilience and stability go hand-in-hand, and we've proven this by experiencing shifts in our habits and behaviors at work.

Happy employees help to create a happy workplace, which can translate into happy customers. As leaders, we have the unique opportunity to serve both our customers and our employees at the same time. So that we are better prepared for the uncertain future, we can help shape new policies.

CX and EX are in synergy, and if we have created safe environments for risk, then invention can thrive all over our teams and boost the confidence to start unchartered paths ahead.

1.2 Employee Well-Being and Self-Care

Every corporation should be challenging the norm and making efforts toward enhancing employee well-being and self-care. "Why do we do what we do today?" is a question we should ask ourselves from time to time, even though it's easy for us to be driven by business KPIs.
Finding your "why" at work aids in the discovery of your work's purpose and roles. It is what you aspire to, and it should be consistent with your daily choices and decisions. We have an opportunity to show our teams that we care about them as leaders. Regardless of whether your company offers unlimited vacation time, you should encourage your employees to take time off to recharge.

1.3 Community and Belonging

Katy Tynan, Forrester analyst, recently shared her wisdom in “The Equity Equation “during The World Happiness Fest in November. Katy talked about how an inclusive culture can spur innovation, and how that, in turn, leads to more innovation. When we take the time to ask ourselves "why?" and join a greater cause, we can find a solution to any problem.
#10billionhappyby2050 is a goal that I'm proud to be a part of with the World Happiness Foundation. I’ve learned from leaders around the world who have shared their enlightenment and insights on how we can create a safe environment for our employees and customers to drive innovation and thrive around each other, and I am committed to creating this space for all voices to be heard.

1.4 The Total Experience

Gartner shared its 2021 strategic technology trends report and voiced the CX and EX synergies, taking it a step further. The total experience deconstructs the business silos of multi-experience (MX), CX, EX, and UX. This simplifies the end-to-end experience and provides a competitive differentiator and edge in a time of dynamic change and ability to adapt.

Organizations can adapt to the current challenges and identify new models of engagement across teams, businesses and partner ecosystems. As I’ve previously mentioned, Simon Sinek has shared the value of an infinite game vs. a reactive competitive game. Customer lifetime value is absolutely essential for long-term sustainability. People, technology, and innovation all benefit from a win-win strategy, which necessitates a reevaluation of our current metrics.

1.5 Make Equanimity Your Golden Rule

Modeling calmness and extending equanimity and compassion is the best way to show our coworkers that it is possible to do better. To achieve a people-first mentality, we need to strike a delicate balance between our customers and our employees.

A new wave of innovation in customer and employee experience has opened the door to new ways of thinking. A new path toward equanimity can be found by finding a new way of working and connecting with customers. Great minds can accomplish anything when they unite. The only thing we need is empathy and common ground. As the world and our economy unite in ways that we cannot imagine, it is up to us to embrace the similarities rather than focusing on the differences.

It is time to look at new ways of asking the "why" and find new ways of engaging customers and employees. It is imperative that both customer experience (CX) and customer experience (EX) models evolve to better serve our customers in the future.

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