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ONE HOPE UNITED: PROMOTING STRONG ORGANIZATIONAL CULTURE THROUGH HR MANAGEMENT.

In 2015, One Hope United was doing good work to help families in crisis. As a 122-year-old organization with more than 800 people on staff, the social and human services agency had established a dozen child development centers in the Chicago area, placed numerous people in safe, secure homes and provided community-based family services, such as counseling and employment services. But the organization itself was amidst a crisis. Its former CEO had made an abrupt departure, and the head of HR was stepping down. One Hope United’s CFO, David McConnell, was serving as an interim CEO, until Scott Humphrey, long-time board member and chair, took over the CEO position. With all these changes in leadership, the nonprofit had become a people-intensive organization without a strong human esources infrastructure. It was time to reprioritize, re-organize and radically evolve the role of HR from tactical agent to business partner.

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