Home > Companies > Thought Leaders > Q&A with Adrian Moorhouse, Managing Director at Lane4 Management Group

Q&A with Adrian Moorhouse, Managing Director at Lane4 Management Group

Adrian Moorhouse, Managing Director at Lane4 Management Group won a gold medal at the Seoul Olympic Games in 1988 and was world number one in his event for 6 consecutive years (Swimming - 100m Breaststroke). He was awarded an MBE in 1987. He co-founded Lane4 in 1995. As the Managing Director at Lane4 following retirement from sport. He divides his time between designing and delivering programmes for organisations and developing Lane4’s own high performance environment. 

Adrian’s role centres around shaping Lane4 as a business and driving company growth whilst ensuring the maintenance of strong client relationships and the delivery of high quality products.

MEDIA 7: What motivates you to get out of the bed in the morning?
ADRIAN MOORHOUSE: I have always loved mornings. I started early morning training as a swimmer at about 11 years old. Because I was driven to succeed in my sport, I understood that training and committing to something required me to get up early, because that’s when the pools opened!
My father had the kind of philosophy that rubbed off on me – find something you love, and work at it.

In my role of Managing Director of Lane4, my motivation to get up in the morning nowadays comes from my genuine belief in what the company does. My drive comes more now from purpose, than it does from simply goal achievement. I think that has moved on from when I swam. I want to create a business that people love to work for, and that they think this is the best job they ever had.

M7: You haven’t had an ordinary career, to say the least. Thousands know you for your many swimming achievements. Can you talk about winning a gold medal at the Seoul Olympic Games in 1988 and representing your country? What was your first thought when you saw your time?
AM: Representing my country was always something I did with great pride throughout my career, because it was always a stepping stone to achieving the bigger goals I had set. Once I was on a stage where I was representing Team GB, I could be in the mix to win Olympic medals or set world records.

The Seoul Olympics were such a pivotal moment in my career, as it had taken me 4 years to recover from the disappointment of my performance at my first Olympics in LA in 1984 (I came 4th). In the lead up to Seoul, I had analyzed every part of my performance from stroke technique to psychology and nutrition, all to make sure I was in the best possible shape. Going in as the favorite to win the 100m breaststroke, I also learnt from my mistakes in the 1984 Olympics by mentally preparing for the huge expectations the media placed on me.

It was a close race, and my first thought when I finished the race was “Did I get it?” because I had been 6th at the halfway turn. I worked so hard in the final part of the race and was closing the gap with every stroke. I knew it would be close, and it was: I saw my name at the top of the leaderboard, having won by only one-hundredth of a second. The relief and joy were unbelievable, but I must admit they did give way to tears when I stood on that podium with my gold medal.


"It’s critical that we have managers who see the potential, and the best in people, and who also have the skills to draw that out of them."

M7: Apart from the culture and behaviors, in terms of developing people, what are the initiatives Lane 4 has in place?
AM: At Lane4, as well as developing companies’ culture, we work to develop their leaders, teams and management, with the ultimate aim of improving people’s working lives. The metaphor I use from my time in swimming is that I want to help people in their own race – whatever that might be for them. Because we are a development organization, everything we do for our clients we also turn in on ourselves, and make sure we have the best developed employees too! Right now, a big part of my time is taken up seeing how we can best work within the restrictions, and for us that has meant moving a chunk of our face-to-face delivery to virtual. It’s been a big shift but also an exciting one in terms of showcasing some of our new digital products.

Our digital team has been working really hard over the past couple of years so that we have webinars, e-learning tools, virtual classrooms and personalized coaching apps already. These tools mean our transition to virtual delivery has been much smoother than it otherwise would have been. Our teams have also been sharing their learning with each other in real time. Again, from sport, we are really good at in moment performance reviewing – good or bad; asking ourselves: what’s the lesson?

I’m most excited about the off-the-shelf products which we’re going to market with. They aim to develop skills which are really relevant right now: adaptability, wellbeing, and how to be a high performing team. They’re scalable because they can be accessed anytime from any device, and that’s been the real success within the organisations we’ve used them in so far: it allows leaders to unify learning. That sense of cohesion is a benefit which feels all the more relevant now most of us are working virtually.

M7: Development is very closely linked to performance management. What approach does Lane 4 take when it comes to managing employee performance? And what is the reason behind such an approach?
AM: When I started Lane4, I had just come from this incredibly elite environment of professional swimming, and I wanted to apply some of that performance psychology and focus to the workplace. I’ve always had the belief that if people are given the right tools, then anyone can improve and realize their potential. It’s this belief that talent is everywhere, combined with psychology and our experience in elite sport, which grounds our approach and gets the best out of people. Our ultimate aim is to build winning organisations and improve people’s working lives.

I am also a big believer in the coach enabling and facilitating people – in this case, the person’s line manager. It’s critical that we have managers who see the potential, and the best in people, and who also have the skills to draw that out of them. Clarity between the person and the manager around role and goal expectations is crucial.


"If people are given then right tools, then anyone can improve and realize their potential."

M7: With many more people working from home, leaders are starting to experience a drop in people's motivation at work. In your opinion, how can smart managers effectively lead and motivate remote teams during the COVID-19 pandemic?
AM: In the last month I have run webinars with my colleagues on both leading virtual teams and maintaining motivation, because they are issues which many of us are facing right now. Leadership and motivation have to be looked at completely differently right now, because COVID-19 is a completely unprecedented challenge.
In terms of leading teams at the moment, there are some key lessons I have learnt from my experience of performing under pressure and weathering the 2008 financial crisis as a small business. To name a few, during a crisis it’s key to manage your own state as a leader. A lot of this is understanding what physical signs your body gives you when it’s all getting a bit much. Investing in support networks means you can then lean on others when this happens. Another one is to set up clear roles and responsibilities. In coping with disruption, priorities get scattered, and it becomes even more important to have those contracting conversations so that your teams know where their focus should lie.

At Lane4, we look at motivation through a framework. This outlines the four determinants of motivation: Autonomy, Belonging, Competence and Meaning. Once you have understood how working from home has impacted your motivation as a leader through these four areas, interrogate how that might be playing out for your team. With this understanding, you can tailor your leadership behaviors to help improve your team’s motivation.

There’s also something to be said about giving your teams a line of sight towards your organisation’s defined purpose during COVID-19, which might not be as corporate as it used to be. Having that line of sight allows them to create their own roadmap towards the goal and helps remind them of the meaning of their work at a time where little feels certain.

M7: How has the COVID-19 pandemic affected your work - what day to day processes have you had to re-tool to be able to pull them off remotely? What does your remote tech stack look like?
AM: As Managing Director of Lane4, I spend a lot of time with the six board members I’m lucky enough to have working alongside me. Part of my job is helping them be brilliant, and thankfully I can still do that virtually, not that they need much help at all!

I’ve always believed that effective communication is key to a successful organization and I’ve managed to maintain this with people in my team during the pandemic. However, this does mean I find myself on Microsoft Teams for a lot of hours during the week. What this situation has made me notice is that operating remotely can still be highly effective given the number of digital tools we have available now. Although I still maintain that nothing beats a face-to-face conversation over a coffee!

As I mentioned, we’ve been operating mainly on Microsoft Office 365. The whole organisation uses this so it creates consistency throughout different teams. Whether that’s saving and sharing documents on SharePoint or holding a company-wide update on Microsoft Teams, I’ve been really impressed with how seamlessly the tech has worked.


"The sense of cohesion is a benefit which feels all the more relevant now when most of us are working virtually."

M7: How does Lane 4 cultivate an environment that encourages employees to seek guidance and support from leaders?
AM: We believe in having a learning mindset at Lane4, which dictates that people’s beliefs and abilities are malleable, not fixed. Because we encourage our employees to adopt and explore that learning mindset as much as possible, as people stretch themselves outside their comfort zones, they inevitably fail sometimes. But we believe in “failing fast”: failing, but learning quicker as you bounce back than you otherwise would have done. That’s where the support and guidance comes in, which we have embedded into the culture through mentoring schemes and coaching sessions.

We also promote trust immensely, and that’s been something which I’ve felt is pivotal to us as an organization overcoming the COVID-19 crisis. By being as transparent as possible with our people the whole way through this, I think they’ve felt more able to ask us for support when they have needed it.

M7: What are some exciting projects going on in Talent Management at Lane 4?
AM: One of the projects which we’ve been excited about recently has been upskilling all of our consultants to bring them up to speed with our new talent management offering. It’s been a huge project and one we are proud to have completed despite COVID-19 making it slightly trickier.

I’m also really proud of the Bounce Forward academy we’ve set up for our employees currently on furlough. It’s allowed them to access training sessions to help them gain confidence with all of our digital platforms, mentoring schemes and opportunities to connect with one another around topics other than work. There was even a virtual gardening session led by our Director of Finance last week!

M7: What is your favorite quote?
AM: During my time as a swimmer, my favourite quote was: “If you follow in the footsteps of somebody, you’ll never overtake them.” My coach used to point out athletes who were really good at what they did, and I would watch them and learn. Having said that, I was always aware of the danger of only focusing on beating my competitors, because my reasoning was: if I’m just trying to beat someone else’s best performance, I might never know what my best could have looked like.

Now my swimming career is behind me, I don’t collect inspirational quotes quite as much as I used to! The one I have taken with me into the journey of building Lane4 is: “The aim of this establishment is to create an environment where champions are inevitable”.

ABOUT LANE4 MANAGEMENT GROUP

Lane4 are experts in people performance. Drawing on over 25 years’ experience of leadership development, our highly skilled team design and deliver bespoke programs in over 40 countries and in 18 languages to engage people in their development, create a sustainable shift in performance and truly change people’s working lives.

We work across leadership development, team development, culture change and large scale manager development. These topics can be delivered through a mix of face-to-face and digital methods.

More THOUGHT LEADERS

Q&A with Eliza VanCort, Author and Motivational Speaker at TEDx

Media 7 | March 5, 2021

Eliza VanCort, Author and Motivational Speaker at TEDx, is an in-demand consultant, speaker, and writer on communications, career and workplace issues, and women’s empowerment. The founder of The Actor's Workshop of Ithaca, she is also a Cook House Fellow at Cornell University, an advisory board member of the Performing Arts for Social Change, a Diversity Crew partner, and a member of Govern for America's League of Innovators. Her first book, A Woman's Guide to Claiming Space: Stand Tall. Raise Your Voice. Be Heard., publishes in May 2021....

Read More

Q&A with Julia Markish, Director of Advisory Services at Lattice

Media 7 | September 22, 2021

Julia Markish, Director of Advisory Services at Lattice, has a professional mission to impact the way work works so that people can live more fulfilled, integrated lives. She helps business leaders create inclusive, supportive, and effective environments that result in organizational success and thriving teams. She has advised executives on organizational culture through her independent practice, Orca, coached and trained leaders on how to achieve clarity for themselves and their teams via Talentism, trained and led discussions about Reinventing Organizations with the Teal Team, which she co-founded, and started and led the Employee Practice at Medallia....

Read More

Q&A with Joe Pine, Co-founder at Strategic Horizons LLP

Media 7 | September 14, 2021

Joe Pine, Co-founder at Strategic Horizons LLP, is also an internationally acclaimed author, speaker, and management advisor to Fortune 500 companies and entrepreneurial start-ups alike. In 2020 Joe and his partner, James H. Gilmore, re-released in hardcover The Experience Economy: Competing for Customer Time, Attention, and Money, featuring an all-new preview to their best-selling 1999 book, The Experience Economy: Work Is Theatre & Every Business a Stage. He also co-wrote Infinite Possibility: Creating Customer Value on the Digital Frontier with Kim C. Korn, Authenticity: What Consumers Really Want with Mr. Gilmore, and in 1993 published his first book, the award-winning, Mass Customization: The New Frontier in Business Competition. Joe consults with numerous companies around the world, helping them embrace the ideas and frameworks he writes about, develop concepts for creating more economic value, and see those concepts become reality. He has addressed the World Economic Forum, the original TED conference, and the Consumer Electronics Show. He has been a visiting scholar with the MIT Design Lab, the University of Amsterdam and has also taught at Penn State, Duke Corporate Education, the University of Minnesota, and UCLA’s Anderson Graduate School of Management, and today, he is a Lecturer in Columbia University’s Master’s Program in Technology Management in the School of Professional Studies....

Read More

Q&A with Eliza VanCort, Author and Motivational Speaker at TEDx

Media 7 | March 5, 2021

Eliza VanCort, Author and Motivational Speaker at TEDx, is an in-demand consultant, speaker, and writer on communications, career and workplace issues, and women’s empowerment. The founder of The Actor's Workshop of Ithaca, she is also a Cook House Fellow at Cornell University, an advisory board member of the Performing Arts for Social Change, a Diversity Crew partner, and a member of Govern for America's League of Innovators. Her first book, A Woman's Guide to Claiming Space: Stand Tall. Raise Your Voice. Be Heard., publishes in May 2021....

Read More

Q&A with Julia Markish, Director of Advisory Services at Lattice

Media 7 | September 22, 2021

Julia Markish, Director of Advisory Services at Lattice, has a professional mission to impact the way work works so that people can live more fulfilled, integrated lives. She helps business leaders create inclusive, supportive, and effective environments that result in organizational success and thriving teams. She has advised executives on organizational culture through her independent practice, Orca, coached and trained leaders on how to achieve clarity for themselves and their teams via Talentism, trained and led discussions about Reinventing Organizations with the Teal Team, which she co-founded, and started and led the Employee Practice at Medallia....

Read More

Q&A with Joe Pine, Co-founder at Strategic Horizons LLP

Media 7 | September 14, 2021

Joe Pine, Co-founder at Strategic Horizons LLP, is also an internationally acclaimed author, speaker, and management advisor to Fortune 500 companies and entrepreneurial start-ups alike. In 2020 Joe and his partner, James H. Gilmore, re-released in hardcover The Experience Economy: Competing for Customer Time, Attention, and Money, featuring an all-new preview to their best-selling 1999 book, The Experience Economy: Work Is Theatre & Every Business a Stage. He also co-wrote Infinite Possibility: Creating Customer Value on the Digital Frontier with Kim C. Korn, Authenticity: What Consumers Really Want with Mr. Gilmore, and in 1993 published his first book, the award-winning, Mass Customization: The New Frontier in Business Competition. Joe consults with numerous companies around the world, helping them embrace the ideas and frameworks he writes about, develop concepts for creating more economic value, and see those concepts become reality. He has addressed the World Economic Forum, the original TED conference, and the Consumer Electronics Show. He has been a visiting scholar with the MIT Design Lab, the University of Amsterdam and has also taught at Penn State, Duke Corporate Education, the University of Minnesota, and UCLA’s Anderson Graduate School of Management, and today, he is a Lecturer in Columbia University’s Master’s Program in Technology Management in the School of Professional Studies....

Read More

Related News

Employee Benefits

Reperio Health Partners with Springbuk in Innovative New Health Intelligence Marketplace for Employers and Benefits Advisors

Springbuk | January 23, 2024

Reperio Health, the only provider of at-home and onsite biometric screenings with instant results, announced a strategic partnership with Springbuk, the leading health intelligence platform for employers and benefits advisors. By integrating Reperio’s full service biometric screening experience with insights from the Springbuk Activate partner marketplace, the solution will enhance healthcare outcomes through data-driven insights and personalized care. The Springbuk Activate marketplace matches employers with possible partners based on their population's health needs or risks, showing them potential opportunities in savings and program engagement – all in one place. "Reperio's innovative at-home and onsite health screening services bring convenience and timeliness to our employees,” said Joy Powell, CEO of Springbuk. “The instant results and metrics-driven insights empower our employer and broker clients and their members to take control of their wellness, marking a significant shift towards preventive care." Reperio worked with Springbuk to develop a customized “card” within the Springbuk application that identifies the number of members in the employer’s population who may qualify for Reperio’s annual biometric screening program and a 12-month savings opportunity estimate based on assumptions of program success. “We are excited to partner with Springbuk to offer their members an integrative, secure and easy-to-use biometric health screening kit,” said Travis Rush, CEO and co-founder of Reperio Health. “It’s our expressed intent to help them — and thousands of others — prioritize their preventive health with actionable insights. We’re proud to be in a collaborative effort to do just that.” About Springbuk Springbuk is a leading-edge health analytics intelligence platform that empowers employers and consultants to sharpen their benefits strategy, advance employee health, and contain costs. The innovative solution offers deep analytic insights, allows data-informed decision-making, and provides curated action steps and strategic direction to maximize return on employee benefit investments. About Reperio Health Reperio Health is the only provider of at-home and onsite comprehensive health screenings with instant results. An innovation in preventive care, Reperio’s patented technology pairs a mobile app with FDA-cleared devices, bringing a consumer-grade experience to biometric screenings. The solution modernizes the costly and inaccessible screening processes deployed today and reaches every corner of the healthcare industry—including employers, providers, payers and more. Clients are empowered by metrics-driven insights and HIPAA-compliant data integration to bolster their wellness, benefits and population health management offerings.

Read More

Payroll

ADP® Assist with Generative AI Features Makes HCM Decisions Easy, Smart and Human

ADP | February 02, 2024

ADP®, a leading global technology company providing human capital management (HCM) solutions, announces the availability of ADP Assist, a cross-platform solution powered by generative AI (GenAI). ADP Assist enhances HR productivity, aids decision-making with data-driven insights, and streamlines day-to-day tasks for practitioners, managers, employees and executives with simple, human-like conversations. It harnesses the power of ADP's unparalleled data and expertise along with GenAI to simplify the world of work. ADP Assist builds on ADP's current AI capabilities and is currently in early release with some ADP clients today with a planned rollout for all clients. "For 75 years, ADP has been at the forefront of payroll and HR innovation. With ADP Assist, we're providing an intelligent platform that simplifies HR tasks, leaving time for people leaders to be more strategic," says Maria Black, president and chief executive officer of ADP. "It's not just another technical solution; it's a comprehensive experience that combines ADP's unmatched HCM dataset and expertise to empower HR professionals, leaders and employees." Data Drives Innovation Data is at the core of all ADP products and solutions, informing and driving ADP's approach to innovation and AI technology. ADP has the industry's largest and deepest HCM dataset with over one million clients spanning 140 countries and 41 million wage earners globally. ADP's extensive and unique dataset is used to train ADP's AI to anticipate what users want and need. ADP Assist turns unmatched data into highly credible and actionable insights so that clients can make smarter decisions. Easy, Smart and Human "In a constantly changing workplace, innovation must keep up and meet people's real-world needs," says Sreeni Kutam, president of global product and innovation at ADP. "ADP Assist is the next step in our vision to create an HR ecosystem that is not only efficient but empowers employees and HR professionals alike. We've created a platform that understands the complexities and dynamics of modern HR management and offers smart, user-centric solutions. And, as always, we are committed to the secure and ethical use of data to support these technologies." ADP Assist seamlessly integrates with ADP products across multiple ADP platforms. It anticipates what users want and proactively delivers actionable insights in plain language. Using an intuitive, conversational interface, ADP Assist provides valuable and contextual insights which touch every aspect of HR – payroll, time, talent, benefits, recruitment, analytics, reporting and compliance. ADP's portfolio of currently available GenAI- and AI-powered tools deliver the following capabilities Easy payroll. ADP Assist validates payroll information. It checks for payroll anomalies and uses GenAI to identify and help resolve missing tax registrations and answer questions by drawing on ADP's large, up-to-date dataset of compliance information. This saves HR effort and helps clients to ensure employees are paid accurately and on time. Smart analytics. ADP Assist uses GenAI to dramatically simplify report creation by understanding context and generating insightful reports in an easy-to-understand format. HR practitioners and leaders can easily access internal, national and global workforce data from ADP's deep HCM dataset to analyze compensation, turnover, candidate profile relevancy and talent market insights. Human insights. Intelligent and AI-based HR support for employees and clients can anticipate and solve common employee problems across HR, payroll, time and benefits. This reduces frustration for employees and eliminates certain low-value tasks for managers and HR practitioners. ADP Assist can send personalized, proactive notifications to employees on their mobile device or desktop to help resolve HR issues quickly, keeping them productive. AI-powered conversational interface makes it easy for employees to get the information they need without involving HR. Search by Intent. The RUN Powered by ADP payroll and HR solution features an omni search bar that understands intent behind the search terms and uses GenAI to mine ADP's deep knowledge base to deliver easy-to-use and effective content. "In the age of AI, the better the data, the better the artificial intelligence," says Holger Mueller, vice president and principal analyst for Constellation Research, Inc. "ADP is uniquely well-positioned in the field of HCM vendors given the breadth and depth of its data. ADP is using that data to make AI more human, focusing on customer success in a worldwide space. This really makes a difference not only for HR practitioners but for leaders and employees." About ADP Designing better ways to work through cutting-edge products, premium services and exceptional experiences that enable people to reach their full potential. HR, Talent, Time Management, Benefits and Payroll. Informed by data and designed for people.

Read More

Recruitment & Retention

Retirement Expectations Evolve as Workforce Ages According to Principal® Survey

Principal Financial Group® | January 16, 2024

The picture of retirement is evolving with more Americans turning 65 in 2024 than any year1 before. According to new research from Principal Financial Group®, expectations around how and when to retire by generation vary greatly – placing increased focus on employee engagement and personalized investment strategies to help improve financial security and retirement readiness. Phased retirement appeals to younger workers who want to retire earlier According to the Principal Financial Well-Being IndexSM, among Americans in the workforce, gradually decreasing hours is the most desired way to retire (52%) and is most preferred by Generation X (67%) and millennials (56%). Baby boomers and Generation Z report similarities in how they want to retire, with nearly half preferring to move immediately from working full-time to not working at all. This echoes the most common approach taken by current retirees surveyed2, a group in which just over one quarter (28%) either transitioned careers or gradually phased down from their primary career. “Attitudes and expectations for retirement continue to evolve, and we expect the desire to approach retirement in phases will continue to grow with future generations,” said Chris Littlefield, president of Retirement and Income Solutions at Principal®. While there are some similarities in how generations want to retire, they have different expectations on timelines and the age at which they plan to retire. The youngest generation, Gen Z, expects to retire at 55 – approximately 10 years earlier than baby boomers (68) and Gen X (64), and four years sooner than millennials (59). Employees prioritize saving for retirement The survey revealed employees are focused on balancing basic needs with long-term savings outcomes against a backdrop of ongoing economic pressures that continue to top their list of concerns. Employees of all generations ranked saving for retirement as their top financial priority, followed by affording basic needs and paying off consumer debt3. "Saving for retirement is the No. 1 financial priority for employees surveyed, which validates that access to workplace benefits and financial wellness programs is helping Americans save for retirement and achieve better financial outcomes,” Littlefield said. “Going forward, increased personalization as well as tailored savings and investment strategies that take into account an individual’s financial goals, lifestyle, health care needs, dependent care obligations, retirement income expectations, and other unique factors will help achieve improved financial security in retirement.” Retention and recruitment of older employees critical for business success Employee interest in phased retirement has added value for employers. Most employers (77%) agree that the knowledge older employees have about their company is crucial to their business’s success. Employers concerned with “having valuable employees retire” are more likely to take actions to either retain them or hire employees who previously retired from other companies. Despite this, not all employers have experience with offering phased retirement. Only 11% of small and midsized businesses4 reported they offer phased retirement job opportunities on a regular basis compared to nearly one quarter of large businesses5. However, interest is there, as 61% of businesses that don’t offer a phased retirement still receive questions from employees about the options. See all results and insights from the latest Principal Financial Well-Being IndexSM (PDF). According to the Alliance for Lifetime Income This wave included a survey of 137 individuals between the ages of 50 and 75 who consider themselves retired or have previously fully retired and gone back to work. In order to be included in the survey sample, employees must work full-time, and their employer has to offer either health insurance or retirement as an employee benefit. Businesses with 2-499 employees Businesses with 500-10,000 employees About the Principal Financial Well-Being IndexSM The Principal Financial Well-Being IndexSM surveys business owners, decision makers and business leaders aged 21 and over who work at companies with 2-10,000 employees and offer either health insurance or retirement as an employee benefit. The nation-wide survey, commissioned since 2012, examines the financial well-being of American workers and business employers. In 2020, the Well-Being Index was transformed from an annual survey to a regular pulse, offering three waves, revisiting questions and measuring sentiment regarding timely issues in the small and midsized business marketplace. In the first pulse of the Well-Being Index in 2022, the employee audience was added to the survey to compare and contrast key sentiment from employers. The survey was commissioned by Principal® and conducted online by Dynata from November 6-13, 2023, with a total of 500 business owners, decision makers and business leader participants and a total of 200 employee participants. This wave included a survey of 127 individuals who consider themselves retired or have previously fully retired and gone back to work. The research report focuses on providing a holistic perspective on key trends and timely issues in the small and medium business market. About Principal Financial Group® Principal Financial Group® is a global financial company with 19,500 employees1 passionate about improving the wealth and well-being of people and businesses. In business for more than 140 years, we’re helping more than 61 million customers1 plan, protect, invest, and retire, while working to support the communities where we do business, and build a diverse, inclusive workforce. Principal® is proud to be recognized as one of the 2023 World’s Most Ethical Companies® by Ethisphere2, a member of the Bloomberg Gender Equality Index, and a “Best Places to Work in Money Management3.”

Read More

Employee Benefits

Reperio Health Partners with Springbuk in Innovative New Health Intelligence Marketplace for Employers and Benefits Advisors

Springbuk | January 23, 2024

Reperio Health, the only provider of at-home and onsite biometric screenings with instant results, announced a strategic partnership with Springbuk, the leading health intelligence platform for employers and benefits advisors. By integrating Reperio’s full service biometric screening experience with insights from the Springbuk Activate partner marketplace, the solution will enhance healthcare outcomes through data-driven insights and personalized care. The Springbuk Activate marketplace matches employers with possible partners based on their population's health needs or risks, showing them potential opportunities in savings and program engagement – all in one place. "Reperio's innovative at-home and onsite health screening services bring convenience and timeliness to our employees,” said Joy Powell, CEO of Springbuk. “The instant results and metrics-driven insights empower our employer and broker clients and their members to take control of their wellness, marking a significant shift towards preventive care." Reperio worked with Springbuk to develop a customized “card” within the Springbuk application that identifies the number of members in the employer’s population who may qualify for Reperio’s annual biometric screening program and a 12-month savings opportunity estimate based on assumptions of program success. “We are excited to partner with Springbuk to offer their members an integrative, secure and easy-to-use biometric health screening kit,” said Travis Rush, CEO and co-founder of Reperio Health. “It’s our expressed intent to help them — and thousands of others — prioritize their preventive health with actionable insights. We’re proud to be in a collaborative effort to do just that.” About Springbuk Springbuk is a leading-edge health analytics intelligence platform that empowers employers and consultants to sharpen their benefits strategy, advance employee health, and contain costs. The innovative solution offers deep analytic insights, allows data-informed decision-making, and provides curated action steps and strategic direction to maximize return on employee benefit investments. About Reperio Health Reperio Health is the only provider of at-home and onsite comprehensive health screenings with instant results. An innovation in preventive care, Reperio’s patented technology pairs a mobile app with FDA-cleared devices, bringing a consumer-grade experience to biometric screenings. The solution modernizes the costly and inaccessible screening processes deployed today and reaches every corner of the healthcare industry—including employers, providers, payers and more. Clients are empowered by metrics-driven insights and HIPAA-compliant data integration to bolster their wellness, benefits and population health management offerings.

Read More

Payroll

ADP® Assist with Generative AI Features Makes HCM Decisions Easy, Smart and Human

ADP | February 02, 2024

ADP®, a leading global technology company providing human capital management (HCM) solutions, announces the availability of ADP Assist, a cross-platform solution powered by generative AI (GenAI). ADP Assist enhances HR productivity, aids decision-making with data-driven insights, and streamlines day-to-day tasks for practitioners, managers, employees and executives with simple, human-like conversations. It harnesses the power of ADP's unparalleled data and expertise along with GenAI to simplify the world of work. ADP Assist builds on ADP's current AI capabilities and is currently in early release with some ADP clients today with a planned rollout for all clients. "For 75 years, ADP has been at the forefront of payroll and HR innovation. With ADP Assist, we're providing an intelligent platform that simplifies HR tasks, leaving time for people leaders to be more strategic," says Maria Black, president and chief executive officer of ADP. "It's not just another technical solution; it's a comprehensive experience that combines ADP's unmatched HCM dataset and expertise to empower HR professionals, leaders and employees." Data Drives Innovation Data is at the core of all ADP products and solutions, informing and driving ADP's approach to innovation and AI technology. ADP has the industry's largest and deepest HCM dataset with over one million clients spanning 140 countries and 41 million wage earners globally. ADP's extensive and unique dataset is used to train ADP's AI to anticipate what users want and need. ADP Assist turns unmatched data into highly credible and actionable insights so that clients can make smarter decisions. Easy, Smart and Human "In a constantly changing workplace, innovation must keep up and meet people's real-world needs," says Sreeni Kutam, president of global product and innovation at ADP. "ADP Assist is the next step in our vision to create an HR ecosystem that is not only efficient but empowers employees and HR professionals alike. We've created a platform that understands the complexities and dynamics of modern HR management and offers smart, user-centric solutions. And, as always, we are committed to the secure and ethical use of data to support these technologies." ADP Assist seamlessly integrates with ADP products across multiple ADP platforms. It anticipates what users want and proactively delivers actionable insights in plain language. Using an intuitive, conversational interface, ADP Assist provides valuable and contextual insights which touch every aspect of HR – payroll, time, talent, benefits, recruitment, analytics, reporting and compliance. ADP's portfolio of currently available GenAI- and AI-powered tools deliver the following capabilities Easy payroll. ADP Assist validates payroll information. It checks for payroll anomalies and uses GenAI to identify and help resolve missing tax registrations and answer questions by drawing on ADP's large, up-to-date dataset of compliance information. This saves HR effort and helps clients to ensure employees are paid accurately and on time. Smart analytics. ADP Assist uses GenAI to dramatically simplify report creation by understanding context and generating insightful reports in an easy-to-understand format. HR practitioners and leaders can easily access internal, national and global workforce data from ADP's deep HCM dataset to analyze compensation, turnover, candidate profile relevancy and talent market insights. Human insights. Intelligent and AI-based HR support for employees and clients can anticipate and solve common employee problems across HR, payroll, time and benefits. This reduces frustration for employees and eliminates certain low-value tasks for managers and HR practitioners. ADP Assist can send personalized, proactive notifications to employees on their mobile device or desktop to help resolve HR issues quickly, keeping them productive. AI-powered conversational interface makes it easy for employees to get the information they need without involving HR. Search by Intent. The RUN Powered by ADP payroll and HR solution features an omni search bar that understands intent behind the search terms and uses GenAI to mine ADP's deep knowledge base to deliver easy-to-use and effective content. "In the age of AI, the better the data, the better the artificial intelligence," says Holger Mueller, vice president and principal analyst for Constellation Research, Inc. "ADP is uniquely well-positioned in the field of HCM vendors given the breadth and depth of its data. ADP is using that data to make AI more human, focusing on customer success in a worldwide space. This really makes a difference not only for HR practitioners but for leaders and employees." About ADP Designing better ways to work through cutting-edge products, premium services and exceptional experiences that enable people to reach their full potential. HR, Talent, Time Management, Benefits and Payroll. Informed by data and designed for people.

Read More

Recruitment & Retention

Retirement Expectations Evolve as Workforce Ages According to Principal® Survey

Principal Financial Group® | January 16, 2024

The picture of retirement is evolving with more Americans turning 65 in 2024 than any year1 before. According to new research from Principal Financial Group®, expectations around how and when to retire by generation vary greatly – placing increased focus on employee engagement and personalized investment strategies to help improve financial security and retirement readiness. Phased retirement appeals to younger workers who want to retire earlier According to the Principal Financial Well-Being IndexSM, among Americans in the workforce, gradually decreasing hours is the most desired way to retire (52%) and is most preferred by Generation X (67%) and millennials (56%). Baby boomers and Generation Z report similarities in how they want to retire, with nearly half preferring to move immediately from working full-time to not working at all. This echoes the most common approach taken by current retirees surveyed2, a group in which just over one quarter (28%) either transitioned careers or gradually phased down from their primary career. “Attitudes and expectations for retirement continue to evolve, and we expect the desire to approach retirement in phases will continue to grow with future generations,” said Chris Littlefield, president of Retirement and Income Solutions at Principal®. While there are some similarities in how generations want to retire, they have different expectations on timelines and the age at which they plan to retire. The youngest generation, Gen Z, expects to retire at 55 – approximately 10 years earlier than baby boomers (68) and Gen X (64), and four years sooner than millennials (59). Employees prioritize saving for retirement The survey revealed employees are focused on balancing basic needs with long-term savings outcomes against a backdrop of ongoing economic pressures that continue to top their list of concerns. Employees of all generations ranked saving for retirement as their top financial priority, followed by affording basic needs and paying off consumer debt3. "Saving for retirement is the No. 1 financial priority for employees surveyed, which validates that access to workplace benefits and financial wellness programs is helping Americans save for retirement and achieve better financial outcomes,” Littlefield said. “Going forward, increased personalization as well as tailored savings and investment strategies that take into account an individual’s financial goals, lifestyle, health care needs, dependent care obligations, retirement income expectations, and other unique factors will help achieve improved financial security in retirement.” Retention and recruitment of older employees critical for business success Employee interest in phased retirement has added value for employers. Most employers (77%) agree that the knowledge older employees have about their company is crucial to their business’s success. Employers concerned with “having valuable employees retire” are more likely to take actions to either retain them or hire employees who previously retired from other companies. Despite this, not all employers have experience with offering phased retirement. Only 11% of small and midsized businesses4 reported they offer phased retirement job opportunities on a regular basis compared to nearly one quarter of large businesses5. However, interest is there, as 61% of businesses that don’t offer a phased retirement still receive questions from employees about the options. See all results and insights from the latest Principal Financial Well-Being IndexSM (PDF). According to the Alliance for Lifetime Income This wave included a survey of 137 individuals between the ages of 50 and 75 who consider themselves retired or have previously fully retired and gone back to work. In order to be included in the survey sample, employees must work full-time, and their employer has to offer either health insurance or retirement as an employee benefit. Businesses with 2-499 employees Businesses with 500-10,000 employees About the Principal Financial Well-Being IndexSM The Principal Financial Well-Being IndexSM surveys business owners, decision makers and business leaders aged 21 and over who work at companies with 2-10,000 employees and offer either health insurance or retirement as an employee benefit. The nation-wide survey, commissioned since 2012, examines the financial well-being of American workers and business employers. In 2020, the Well-Being Index was transformed from an annual survey to a regular pulse, offering three waves, revisiting questions and measuring sentiment regarding timely issues in the small and midsized business marketplace. In the first pulse of the Well-Being Index in 2022, the employee audience was added to the survey to compare and contrast key sentiment from employers. The survey was commissioned by Principal® and conducted online by Dynata from November 6-13, 2023, with a total of 500 business owners, decision makers and business leader participants and a total of 200 employee participants. This wave included a survey of 127 individuals who consider themselves retired or have previously fully retired and gone back to work. The research report focuses on providing a holistic perspective on key trends and timely issues in the small and medium business market. About Principal Financial Group® Principal Financial Group® is a global financial company with 19,500 employees1 passionate about improving the wealth and well-being of people and businesses. In business for more than 140 years, we’re helping more than 61 million customers1 plan, protect, invest, and retire, while working to support the communities where we do business, and build a diverse, inclusive workforce. Principal® is proud to be recognized as one of the 2023 World’s Most Ethical Companies® by Ethisphere2, a member of the Bloomberg Gender Equality Index, and a “Best Places to Work in Money Management3.”

Read More

Spotlight

Lane 4 Management Group

Lane4 are experts in people performance. Drawing on over 25 years’ experience of leadership development, our highly skilled team design and deliver bespoke programs in over 40 countries and in 18 languages to engage people in their development, create a sustainable shift in performance and truly cha...

Events

Future of Work

Conference

Resources

resource image

How to create an effective talent strategy

infographic

resource image

Hr Analytics, Talent Management

The Talent Revolution in Technology: Navigating the Changing Landscape

Whitepaper

resource image

Hr Analytics, Talent Management

Making The Business Case For Talent Lifecycle Management Technology

Whitepaper

Events

Future of Work

Conference