HR ANALYTICS, HR PRACTICE
UiPath | October 18, 2022
UiPath (NYSE: PATH), a leading enterprise automation software company, today announced that Lenovo has achieved significant productivity and efficiency gains from implementing UiPath automation technologies globally.
Lenovo embarked on an enterprise-wide digital transformation with their 3S strategy—Smart IoT, Smart Infrastructure, and Smart Verticals—for industries. The successful digital transformation by Lenovo Group IT was attributed to the strong integration and application of enterprise automation, AI, and machine learning, as well as other integration technologies.
As a global technology powerhouse, Lenovo provides millions of intelligent devices to users all around the world. As the organization expands into new areas of infrastructure, mobile, solutions and services, enterprise-wide automation has become an important goal. To support this, Lenovo’s Global IT team has identified and implemented new digital transformation initiatives across the departments of finance, human resources (HR), and internal audit.
Given the evolving needs of the workforce as the organization grows, Lenovo’s Global IT team realized the potential for enterprise automation to streamline workflows, improve accuracy, and allow employees to focus on more value-added tasks.
To support the implementation of enterprise-wide automation, Lenovo’s Global IT team has successfully built automation processes across multiple workflows, enabling the global HR team to support and maximize business resources.
Business efficiency and process optimization through RPA
Managing a large workforce has led to high workloads for the Global HR team, which has to grapple with multiple tedious, repetitive, and time-consuming processes every month. As such, Lenovo’s Global IT team identified personal income tax declaration, expenses reimbursement, and payroll calculation as critical areas where automation would have a transformative effect by deploying software robots.
As a start, Lenovo built a Tax Declaration Robot that can automatically downloads data, generates individual income tax files, performs income tax declarations and data verification, and automatically reruns when an exception occurs.
Robots have also been built to enable highly visualized, structured, and digitalized payroll calculation processes, which facilitates the tracking of employee attendance in an efficient and convenient manner.
The robots also can also identify invoices through optical character recognition (OCR) software, and automatically generate, upload, and submit files in reimbursement processes, which has brought significant productivity gains. As a result, Lenovo has achieved time savings of more than 90%, increased recognition accuracy rate by nearly 99%, and substantially improved verification quality and timeliness on processes.
Maximized data utilization
Enterprise automation technology has helped Lenovo to significantly improve its data accuracy, and reduce the propensity for erroneous data input. Since implementing the robots, Lenovo has not encountered any business errors in such areas, and efficiency has increased by five to eight times, ensuring the timeliness of tax declaration and payroll payment. This helped the HR team to save at least 6,000 hours per year, freeing them to do more value-added work.
“Lenovo has been implementing UiPath to automate processes throughout our company, with the goal of gaining efficiencies and freeing up our employee’s time to focus on more rewarding types of work. The results so far have been very positive, including faster processes. Even better, our employees report an enhanced work experience, as now they can put their energy toward more engaging, higher-order activities. Our next step is looking at how we can bring this type of automation even further to other areas of Lenovo, as we continue our digital transformation journey.”
- Arthur Hu, SVP and Global CIO, Lenovo and CTO, Solutions and Services Group
Integration of rich AI technologies in operations
By pairing UiPath’s AI and automation technology, Lenovo’s robots can not only upload documents and data for specific tasks and sub-processes, but are able to automate full departmental processes, such as HR onboarding identification through self-developed OCR. This has allowed Lenovo to experience the benefits and opportunities of hyperautomation, freeing their human workforce to focus on more impactful tasks.
Chris Weber, Chief Business Officer at UiPath said, We are pleased to play a key role in Lenovo’s automation journey to increase efficiency and reduce complexity amidst the evolving needs and requirements of the organization. Through our collaboration, we hope to establish Lenovo as a Fully Automated Enterprise to support their business growth using our end-to-end automation platform.
UiPath has a vision to deliver the Fully Automated Enterprise™, one where companies use automation to unlock their greatest potential. UiPath offers an end-to-end platform for automation, combining the leading Robotic Process Automation (RPA) solution with a full suite of capabilities that enable every organization to rapidly scale digital business operations.
HR PRACTICE,DIVERSITY AND INCLUSION
Joshin | November 23, 2022
Joshin, a digital support platform for disability and neurodivergence in the workplace, has rolled out a comprehensive employee benefits program to support companies, employees, and their families with virtual coaching, on-demand training and personalized navigation support. The offering meets a critical need among companies developing initiatives to hire neurodivergent talent and looking to incorporate disability and neurodivergent support systems for the entire workforce.
Joshin has been offering disability support services since 2020, and expanded their services this year to accommodate a growing need in the enterprise market. Since starting the enterprise program, they have engaged more than a half dozen corporations, including Best Buy.
According to estimates, unemployment rates are close to 30% to 40% for neurodiverse talent. This is a huge untapped talent pool for companies.
“Implementing workplace support for disability and neurodivergence creates a culture where everyone belongs, and only 4% of companies are focused on disability inclusion through their DEI efforts, Disability inclusion in workplaces isn’t just the right thing, it impacts the bottom line.”
-Melissa Danielsen, CEO of Joshin
The Global Business Coalition for Education found that organizations that are most focused on disability engagement, as measured through their DEI scores, were growing sales 2.9 times faster and garnering profits 4.1 times faster than their peers. Joshin offers employees direct access to a network of specialized caregivers, as well as virtual 1:1 coaching on such topics as: supporting a new diagnosis, special education planning, nutrition, and disability in the workplace. The offering includes disability educational resources and webinars to help companies unlock the power of diversity and employee belonging.
Best Buy has always been committed to the well-being of its workforce and this disability care benefit allows us to break new ground in caring for the needs of our workforce, Joshin’s innovative program allows us to further our commitment to an inclusive workplace where everyone feels welcome and supported,said Charlie Montreuil, SVP of HR Rewards at Best Buy.
As a Best Buy employee, I am thrilled that Best Buy will be offering this much needed benefit to caregiving employees who are connected to disability and neurodivergence. It’s been an amazing support for my family. Our son has Down syndrome and autism, and it’s been very challenging to navigate finding the right support. I can’t say enough about the quality of Joshin and how easy it is to use, said Sara Sagedahl, who works in social media marketing at Best Buy.
There are 1.3 billion people globally with a disability and 39.8 million caregivers providing care to adults with a disability or chronic illness. And diversity affects workplaces far more than many people or companies recognize. According to the Center for Talent Innovation, 30% of employees are connected to disability or neurodivergence, and 62% of disabled employees have a non-visible disability. Moreover, 97% of employees with disabilities don’t feel comfortable disclosing their disability to employers—a dynamic that Joshin hopes its comprehensive support system will start to change. In current partnerships, Joshin has created a safe place for employees to self-disclose a diagnosis for the first time and get support and coaching on career, inclusion, and life.
For Best Buy and other companies, Joshin’s offering aims to improve corporate productivity by reducing days lost and improving employee health and well-being. It also transforms employers and their teams into allies by uncovering unmet needs and tailoring educational support.
Joshin partners with organizations to provide sustainable, ongoing support for disability and neurodivergence in the workplace through on-demand training, coaching, and personalized navigation.
HR PRACTICE,HR STRATEGY
UKG | November 04, 2022
UKG Inc., a leading provider of HR, payroll, and workforce management solutions for all people, today announced the acquisition of Quorbit, the U.K.-based startup specializing in long-term workforce planning solutions for people in frontline and hourly roles. This acquisition will help organizations achieve new levels of operational excellence by bringing together strategic planning with employee development, and further strengthens UKG market leadership for solutions designed in service of people.
Based in Oxford, England, Quorbit helps large and complex organizations strategically plan future workforce decisions with detailed modeling, associated labor budgets, and recruitment strategies. Built in the Google Cloud Platform — which also powers UKG solutions — Quorbit forecasts staffing needs years into the future, empowering organizations to optimize operations while proactively crafting growth and learning opportunities for all people.
“People have more fulfilling work experiences when they’re provided with purposeful training, upskilling, and professional development. The Quorbit team and their solution are powerful additions to UKG and are advancing our UKG Life-work Technology approach, which helps organizations meet both the needs of their business and their people, With more than half a billion dollars invested in R&D annually, UKG will fully integrate Quorbit into our intelligent suite and explore new opportunities for the operational insights created by Quorbit to inform operations, talent management, and employee development.”
-Hugo Sarrazin, chief product and technology officer at UKG
I am so proud of what the whole team at Quorbit has achieved and we’re excited to begin the next chapter in our innovation journey with UKG, universally regarded as a top technology provider and one of the world’s best employers. This news means Quorbit and UKG together can focus on staying at the forefront of innovation in the HCM market, Our shared vision will help organizations be strategic and deliberate in future workplace planning, keeping people at the center of operational excellence,said Matt Brown, co-founder and CEO at Quorbit.
A leader in intelligent workforce solutions, UKG will apply its deep domain expertise in artificial intelligence to further enhance Quorbit’s capabilities. New features are expected to be available to UKG customers in the food service, hospitality, logistics, manufacturing, and retail industries in 2023.
We know that organizations can achieve more when they take care of their people. Our acquisition of Quorbit reflects our commitment to providing every employer with the most comprehensive suite of solutions possible to reach this goal, By challenging organizations all over the world to reimagine what’s possible when people are empowered, have a strong sense of purpose, and feel as though they truly belong, UKG is changing the relationship between people and work,said Chris Todd, CEO at UKG.
At UKG, our purpose is people. As strong believers in the power of culture and belonging as the secret to success, we champion great workplaces and build lifelong partnerships with our customers to show what’s possible when businesses invest in their people. Born from a historic merger that created one of the world’s leading HCM cloud companies, our Life-work Technology approach to HR, payroll, and workforce management solutions for all people helps more than 70,000 organizations around the globe and across every industry anticipate and adapt to their employees’ needs beyond just work.