IBM’s TRITIGA, AI-Powered Tool to Support Return-To-Work Operations

Jan. 28, IBM announced IBM TRTIRIGA, a new capability within its workplace management platform. This allows employers to use AI tools for workspace planning tasks that support return-to-work operations.
Other updates include,

Dynamic space planning – Allows employers to regulate proper social distancing practices at the workspace.

Mobile device-accessible indoor mapping – Enables employees and visitors to maintain social distancing and avoid crowded areas.

Density heat mapping – Charts space usage and helps manage office occupancy.
IBM said the new features are designed & developed in partnership with Cisco and Esri.
IBM’s TRIRIGA will include an AI-powered chatbot assistant embedded into office messaging and collaboration tools. This feature can be used for processes such as room booking requests and locating assigned seats.

The pandemic situation has transformed trends in the way offices are designed.

This is partly replicated in the references of public health officials; including, the Centers for Disease Control and Prevention (CDC). In June 2020, the agency said, employers, need to do some necessary changes to ensure social-distancing or make use of transparent barriers in cases where social-distancing is not possible. CDC's guidance also called on employers to increase the frequency of cleaning common areas and improve ventilation.

Research from last year shows most employers were observing calls for increased safety measures. Another survey of organizations in June by WorldatWork found that a majority planned to enforce policies, such as additional cleanings, workplace modifications, reduce meeting sizes, and temperature screening requirements.

Employers that previously functioned from communal office spaces adjusted early during the pandemic. During a webinar in August 2020, an official with biopharmaceutical firm Abbvie, described the company’s decision to install a touchless water facility and automated system for the coffee area. Wiley, a publishing company has comprised a fully remote or hybrid work plan to reduce the need for social distancing. 

IBM's TRIRIGA is geared towards ensuring a flexible future for modern workplaces.
Kendra DeKeyrel, director of IBM TRIRIGA offering management, said, "Returning to the workplace after nearly a year at home is going to be a challenging transition, not only for employers who need to create new spaces and protocols but for workers who need assurances their workplaces are safe, and need help navigating a changed and potentially more confusing workspace."

According to a report by the International Association of IT Asset Managers, said: “Returning to offices could provide employers an opportunity to replace outdated equipment.” The organization said firms could seek ways to turn technology investments made at the beginning of the pandemic into long-term asset strategy.