HR Strategy

New Digital Skills Index from Salesforce Reveals 76% of Global Workers Say They Are Unequipped for the Future of Work

Salesforce | January 27, 2022

Employee News
Salesforce, the global leader in CRM, today published its new Global Digital Skills Index, revealing a growing global digital skills crisis and an urgent need for action. The Salesforce Index is based on over 23,000 workers in 19 countries reporting their readiness to acquire key digital skills.

Nearly three-quarters of respondents (73%) don't feel equipped to learn the digital skills needed by businesses now and even more (76%) don't feel equipped for the future. Despite 82% of survey respondents planning to learn new skills in the next five years, only 28% are actively involved in digital skills learning and training programs now.

The global digital skills gap
This gap is a concern – but it also presents an opportunity. With companies around the world rapidly transitioning to digital-first models, the demand for employees with digital skills has soared.

The Salesforce Index's overall global score for digital readiness, assessed in terms of preparedness, skill level, access, and active participation in digital upskilling, is currently only 33 out of 100. The countries represented in the survey ranged from scores of 63 to 15, highlighting that while certain countries feel more digitally ready than others, there is an urgent need for global investment to close the digital skills gap and build a more inclusive workforce.

Everyday digital skills don't translate to the workplace
Everyday skills such as social media and web navigation don't necessarily translate to the core workplace digital skills needed by business to drive recovery, resilience, and growth.

More than two thirds of all Gen Z respondents (64%) say they have advanced social media skills — supporting the stereotype of digital mastery among the younger generation — but less than a third (31%) believe they have the advanced digital workplace skills needed by businesses now.

Generational skills gap
However, the Salesforce Index also reveals that younger respondents have the greatest confidence and ambition to learn new skills — over one-third of Gen Z is actively learning and training for skills needed over the next five years compared to 12% of Baby Boomers.

The most important digital skills needed by businesses today
According to the Salesforce Index, skills in collaboration technology are viewed as the most important digital workplace skill for workers today and over the next five years. But despite respondents' prowess with everyday collaboration technology like social media, only 25% rate themselves advanced in those collaboration technology skills needed specifically for the workplace.

Business has a critical role to play
Now more than ever, businesses have a responsibility to act to address the growing global skills gap. Salesforce is committed to investing in the future workforce through its diverse set of workforce development programs, including:
  • Trailblazer Community, a global network of 15 million people across the Salesforce ecosystem who help each other learn new skills and succeed with Salesforce.
  • Trailhead, Salesforce's free online learning platform which has helped more than 3.9 million people skill up for the future of work.
  • Pathfinder Training Program, a workforce development program that prepares individuals with the technical, business, and soft skills needed to pursue a career in the Salesforce ecosystem.
  • Salesforce Military, which offers free online training classes and certification exams at no cost for active-duty military, veterans, and military spouses. Salesforce also connects participants with potential employers.
  • Salesforce Talent Alliance, an initiative that connects Salesforce partner companies to job candidates trained on Salesforce through Trailhead and brings new talent into the fast-growing ecosystem.
  • Trailblazer Connect, which helps people connect to mentorship and career opportunities through events and online resources.

Comments on the news

"There's a gap between the frontier of innovation and the skills necessary to use those innovations, That in itself, is not new. But what is new, is the scope of that innovation, how widespread it is, how it has diffused in every aspect of life. It is hard to do almost anything these days without some form of digital interaction."

- Peter Schwartz, SVP, Strategic Planning and Chief Futures Officer, Salesforce.

"At Salesforce, we've made it our mission to empower anyone to learn and harness the digital-first skills needed for the jobs of today and tomorrow, We are building critical pathways to the new economy by enabling anyone to build a dynamic career, company, and community with Salesforce."

- Kris Lande, SVP, Marketing & Community, Salesforce.


Rewards and recognition can play a critical role in increasing employee engagement. They motivate employees to perform better and foster a positive work culture that values hard work and dedication. Here are some ways leaders can use rewards and recognition to increase employee engagement:

Individual Recognition: Recognize individual achievements regularly. This can include acknowledging an employee's hard work during a team meeting or a company-wide newsletter or presenting awards for excellent performance. Employees who see their efforts are appreciated will likely be more engaged and committed to their work.


Rewards and recognition can play a critical role in increasing employee engagement. They motivate employees to perform better and foster a positive work culture that values hard work and dedication. Here are some ways leaders can use rewards and recognition to increase employee engagement:

Individual Recognition: Recognize individual achievements regularly. This can include acknowledging an employee's hard work during a team meeting or a company-wide newsletter or presenting awards for excellent performance. Employees who see their efforts are appreciated will likely be more engaged and committed to their work.

Related News


Empowering the Future of Work: WorkLLama Recognized as Market Leader in Direct Sourcing

PR Newswire | August 21, 2023

WorkLLama, technology provider of a single, AI-driven talent marketing, relationship management, engagement, and direct sourcing suite, has been distinguished as a Market Leader in Ardent Partners' report 2023 Digital Staffing Technology Advisor, solidifying its position as a driving force in the talent acquisition and direct sourcing technology space. The report praised WorkLLama's commitment to next-generation recruitment and talent acquisition optimization. Ardent Partners, a leading research and advisory firm, identified WorkLLama as a standout performer in the competitive landscape. The report acknowledged the company's dedication to redefining workforce solutions through its "proprietary blend of robust functionality, top-shelf expertise, artificial intelligence, and end-to-end workforce management." "The WorkLLama platform enables business leaders to personalize talent experiences, deepening their brand awareness and enabling engagement with them like few platforms on the market," said Christopher J. Dwyer, SVP of Research at Ardent Partners and author of the new report. "WorkLLama is a scalable, flexible, and dynamic solution that can revolutionize the ways businesses develop long-term relationships with global talent." WorkLLama's suite of solutions has consistently empowered organizations to streamline workforce management processes, improve talent engagement, and improve overall talent acquisition strategies for its customers. The company's AI-driven platform has been a game-changer for leaders seeking to leverage the power of technology to optimize their workforce. "We are honored to be recognized as a Market Leader in the latest Ardent Partners' report," said Sudhakar Maruvada, CEO, WorkLLama. "This recognition underscores our unwavering commitment to innovation, customer success, and our mission to treat talent like customers. We remain dedicated to raising the bar in workforce solutions, ultimately driving growth and success for our customers, partners, and talent alike." The report highlighted key strengths of WorkLLama: AI-driven, conversational chatbot: Sofi's powerful and intuitive AI-led assistant "serves as the 'heart' of the company's next-generation recruitment technology" Mobile innovation: Beneficial for both enterprises and candidates, streamlining processes like engagement, management, and communication. Talent Nurturing: Offering personal, impactful communication for hiring managers and talent communities. Digital referral management: Which actively enables its customers to "develop talent sustainability backed by artificial intelligence and dynamic automation" This accolade recognizes WorkLLama's commitment to unparalleled client value and the progression of workforce management solutions. About WorkLLama WorkLLama is a total talent management and engagement suite. We create communities of highly engaged talent with a single, modern, AI-driven talent marketing, relationship management, and direct sourcing platform. Visit us at

Read More

Talent Management, Talent Acquisition

Findem Integrates Generative AI into Its Talent Data Cloud, Brings Unmatched Intelligence to Talent Acquisition and Management

PRweb | July 26, 2023

Findem, the only AI talent acquisition and management solution powered by attribute-based talent intelligence, is giving talent teams a competitive edge with new breakthrough generative AI capabilities integrated throughout its platform. Built on a foundation of three-dimensional people and company data that is time ordered, Findem’s Talent Data Cloud is uniquely positioned to provide ChatGPT-enabled insights to talent teams across the entire talent lifecycle that cannot be found any other way. Findem generates entirely new talent data, called attributes, from the skills, experiences and characteristics of individuals and companies across time. As a result, Findem has substantially more data about a candidate than can be found in a conventional resume or profile, which allows it to harness the full potential of generative AI in hiring workflows and free talent teams to focus on high-value tasks and innovation. “Our data is our superpower. Because the data driving our platform doesn’t exist anywhere else in the world, you can ask and get answers to questions that you can’t get anywhere else,” said Findem CEO Hari Kolam. “The sky's the limit in terms of what talent teams can ask about candidates and the talent pool, what talent leaders can ask about their hiring processes or what companies can ask about the market. We’re leveraging attributes and generative AI to give talent teams the data edge and reach their top potential.” Findem’s new AI assistant, which is embedded throughout workflows in Findem’s Talent Data Cloud, makes this data easy to access with questions or prompts. Talent professionals can now ask questions and get help with candidate searches, personalized campaigns, reporting and market intelligence. They can also ask any question about a specific candidate, such as how much the company grew during their tenure there or whether employees are loyal to them. Ask and Answer Questions No One Else Can Using AI assistant functionality embedded in Findem’s Talent Data Cloud, users can get answers to nearly any question to make great hires and data-backed business decisions. Examples of the types of queries that can be made include: Show me US-based CFOs at companies that are owned by private equity firms who have experience driving a company from a negative operating margin to a positive one Give me a list of senior software engineers in the Bay Area with eight or more years of experience who are skilled at Python and have worked at a B2B startup Who are the people within my organization who have been with the company one year and would be great for this job? Show me rehireable alumni who are a fit this job Where are our skills gaps vs. our competitors? Where are our former salespeople working now? Why aren’t we hitting our diversity goals? What are the attributes of software engineers at FANG companies who progressed quickly? “Findem’s approach to generative AI is the most forward-looking that I’ve seen. They’ve actually embedded real-world talent acquisition and management requirements into the platform and leveraged generative AI into the workflow, whereas others have made it a mere bolt-on," said Brad Cook, global vice president of talent acquisition for Intuitive Surgical. “These new AI capabilities are going to allow us to speed up our workflows, cut the time we’ve been spending on manual tasks and open up space for us to innovate across talent acquisition and management in ways that will set us far apart from the competition. It’s a monumental move in transforming the talent tech stack as we know it today.” Findem has initially added an easy-to-use AI assistant into searches, dashboards, profile analysis and nurturing campaigns. “This integration marks the first stage in our broader and longer-term strategy to redefine and automate tasks and workflows using an AI-first approach,” said Kolam. “Generative AI is a game-changer for talent teams and we’re out to help them realize its full potential. Our vision is big, but so is our ability to deliver.” Findem’s generative AI is currently in beta mode with select customers. Those interested in exploring how it maximizes what can be accomplished with Findem’s Talent Data Cloud can sign up for the waitlist at Dedicated to Responsible AI AI has been core to Findem since it was founded in 2019. The company is committed to the responsible and ethical use of AI to assist talent decision makers in making faster, better and more fair decisions with data. To ensure privacy, Findem vectorizes all inputs and does not share personally identifiable information (PII) with public large language models (LLMs). About Findem Findem’s Talent Data Cloud enables organizations to build and evolve their workforce with unmatched precision, objectivity, and efficiency. It's the only AI talent acquisition and management solution that generates dynamic, multidimensional talent data called attributes to deliver the most advanced talent intelligence. With Findem, customers like Adobe, RingCentral and Intuitive Surgical are unlocking actionable insights at every stage of the talent lifecycle and transforming how they plan, hire and manage talent.

Read More

Workforce Management, Employee Experience

Reliance Matrix Introduces Workforce Accommodations™ Product Suite

Businesswire | July 28, 2023

Reliance Matrix, a leader in absence and employee benefits solutions, has introduced an expanded suite of services designed to help employers stay compliant with the Americans with Disabilities Act (ADA) while supporting critical business objectives and work force considerations. Developed in close collaboration with some of its largest clients, the new offering is called Workforce Accommodations™. Workforce Accommodations helps support employers with the legal and procedural requirements of ADA and state disability and pregnancy laws, but goes much further. Optional additional services include support for Religious, Pre-Employment, Vaccine and other accommodations. “Our technology and service roadmap has always been closely aligned to our clients’ needs and feedback. It’s in our DNA,” said Chris Smith, Vice President of Product Solutions. Reliance Matrix has been at the forefront of the accommodations market since 2014 when it introduced ADA Advantage®, the first comprehensive ADA management service offering available to employers. Leveraging the market’s largest database, it began publishing an annual analysis of ADA accommodation requests across a wide range of employers and employee populations in 2017. This year’s study is based on a review of more than 28,600 accommodation requests collected during 2022 across a nationwide employee population of 833,000. “ADA compliance is vitally important,” Smith said. “But like we’ve seen in the larger employee disability and absence market, understanding and conforming to changing legislation can often expose other strategic opportunities for employers.” “In this case, ongoing client research identified other accommodations, unrelated to federal or state mandates, which would benefit from strategic support and management of the interactive process. We saw the need before it became a pain point,” he said. Many of the accommodation requests now covered by Workforce Accommodations – like vaccine exemptions and pre-employment accommodations – grew in visibility and importance during and after the COVID pandemic. Others, like religious accommodations, are regulated in various ways but operate outside ADA requirements. “The ADA is complex and compliance can be challenging for employers due to a dynamic legal and regulatory and environment,” Nell Walker, Vice President, Deputy General Counsel and Chief Compliance Officer, said. “Most employers, even large ones, don’t have the in house legal expertise and bench strength to fully understand and navigate within those requirements. Add to that the rapidly changing employment landscape and an uncertain economic outlook, and you have an opportunity to assist and add value to a wide range of employers.” “Workforce Accommodations isn’t hands-off outsourcing,” she said. “It’s designed to help organizations execute on the required interactive employee/employer discussions and provide HR and senior management with the information they need to make appropriate decisions with confidence.” About Reliance Matrix Reliance Matrix delivers employee benefit, absence management and workforce productivity solutions through the financial stability of a top-rated insurance carrier, the proven innovation of an absence TPA, and the daily commitment of thousands of team members across America. Where larger competitors offer size, we inspire confidence and long-term engagement through integration, reliability, and dedication to providing customized solutions. Born in 1907, Reliance Standard Life Insurance Company is a leading provider of employee benefits, absence management and retirement savings solutions. Matrix Absence Management traces its roots to Silicon Valley at the dawn of the tech boom. Seamless and secure, we innovate and deliver products and programs to help individuals, employers, brokers, and fiduciaries protect and nurture those most important to them. Reliance Matrix is a member of the Tokio Marine Group. Tokio Marine Holdings, Inc., the ultimate holding company of the Tokio Marine Group, is incorporated in Japan and is listed on the Tokyo Stock Exchange. The Tokio Marine Group operates in the property and casualty insurance, reinsurance, and life insurance sectors globally. The Group’s main operating subsidiary, Tokio Marine & Nichido Fire (TMNF), was founded in 1879 and is the oldest and leading property and casualty insurer in Japan.

Read More