IBM | October 11, 2023
EY.ai Workforce, driven by IBM Watson Orchestrate, leverages AI to automate HR tasks and processes, leading to transformative operational enhancements.
The company merges the power of AI and automation from IBM Watson Orchestrate with EY organization's expertise in HR transformation.
The collaboration facilitates innovative enhancements in HR processes for organizations.
EY and IBM has announced the launch of EY.ai Workforce, a cutting-edge HR solution that assists organizations to seamlessly integrate artificial intelligence (AI) into vital HR processes. This development signifies a significant milestone in the ongoing collaboration between the two companies, showcasing the pivotal role of AI in enhancing productivity within HR functions.
EY.ai Workforce integrates IBM Watson Orchestrate's AI and automation capabilities with EY's HR transformation expertise. This ensures organizations receive customized solutions designed to enhance HR processes. With EY's deep understanding of businesses, tailored solutions are deployed to streamline employees' work using AI assistance.
EY Global Managing Partner – Client Service, Andy Baldwin, said,
This EY and IBM collaboration could not have come at a better time. The contemporary workplace is evolving rapidly and there is a pressing requirement for streamlined operations. EY.ai Workforce reimagines ways of working by enabling businesses to make the most of their talent, putting humans at the center of technology to bring an improved work experience with superior productivity.
[Source – Cision PR Newswire]
Ph.D., Senior Vice President, Product Management and Growth at IBM Software, Kareem Yusuf, mentioned:
At IBM, we are focused on creating enterprise solutions that use artificial intelligence to address specific business use cases. Building on our longstanding collaboration with the EY organization, the introduction of EY.ai Workforce will provide clients with targeted intelligent automation solutions that help them to use the power of artificial intelligence to unlock productivity and address real business requirements and outcomes. This is another strategic step in our alliance with the EY organization.
[Source – Cision PR Newswire]
Packaging automation into individual tasks, watsonx Orchestrate simplifies complex tasks by breaking them down into individual steps. From drafting job descriptions to extracting payroll reports, this system guides employees through common processes. Its user-friendly natural language interface ensures easy access for all employees, allowing them to save time and concentrate on more valuable tasks.
EY and IBM merge business ingenuity with hybrid cloud and AI technology to assist in the resolution of the world's most complex business, social, and environmental issues. The partnership supports functional areas such as human resources, M&A, sustainability, risk and compliance, asset management, and supply chain to assist clients with hybrid cloud-enabled business and workforce transformations.
PR Newswire | October 20, 2023
Construction firms have unique payroll and HR challenges, such as, job costing, managing government compliance and reporting, attracting and retaining workers, unions and managing multiple projects across different sites. To solve these problems, ADP®, a global technology company providing human capital management (HCM) solutions, is launching ADP Workforce Now for Construction, the first comprehensive HCM solution tailored for the construction industry. Built within ADP Workforce Now®, a leading all-in-one HCM solution, this specialized software provides construction firms everything needed to run payroll accurately, manage HR efficiently, and recruit and develop workers more effectively.
First All-in-One HCM Solution for the Construction Industry
Construction businesses are too busy trying to get the work done and have limited time to worry about complex pay and compliance issues, says Kit Dickinson, vice president business development, ADP. In addition, an uncertain economy makes it harder for construction firms to manage material and labor costs. Without good visibility into payroll, it's hard to hire the right people and stay on top of labor expenditures. Until now, there hasn't been an end-to-end HCM solution specifically designed to meet the unique HR and payroll challenges of the construction industry.
For Tracy Miller, chief financial officer, DSI, "ADP allowed us to stop questioning payroll accuracy and stressing about maintaining compliance. Because the data is secured safely and records are easily accessible, we have confidence in our finances."
"The construction industry is singular in its human capital management challenges," says Quincy Valencia, VP and research director, Ventana Research. "Construction businesses must handle complex regulations and reporting requirements, manage a geographically dispersed workforce, and find the quantity and quality of labor needed in a tight labor market. HCM software built specifically for the construction industry is long overdue. ADP recognizes this and has combined deep construction and HCM tech expertise for a comprehensive solution to help keep firms compliant and managing their workforce more efficiently."
ADP Workforce Now for Construction is the only industry-focused, all-in-one midmarket HCM software solution, offering users the following benefits:
Construction specific payroll and compliance
Easily track and manage regulatory requirements for single or cross-state operations.
Automate applying prevailing wage and fringe rates for government funded projects.
Manage and assign union wages and benefits.
Create Certified Payroll and Union reports within the system.
Transfer job cost and general ledger data to existing ERP.
Track time and attendance in real time for employees working on multiple jobs and performing different roles.
Industry leading all-in-one HR suite
Automated timekeeping, attendance tracking and scheduling simplifies compliance.
ADP mobile app with geofencing provides secure access and intelligent self-service for managers and employees.
Compensation benchmarks by industry, geography and position keep pay and benefits competitive.
Best-in-class recruiting tools for attracting the right workers to meet the needs of each project across government, union and contract work.
A single solution for managing talent that includes employee training, performance and goal management, and succession planning.
Construction Center of Excellence:
ADP Workforce Now for Construction clients also have access to ADP's Construction Center of Excellence (CCOE), a team of dedicated construction software specialists who provide implementation and training guidance built for construction clients. ADP's CCOE provides industry clients with ongoing support for a variety of topics including payroll, taxes, compliance, reporting and more.
Business Wire | September 27, 2023
ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced comprehensive new automation solutions in the Now Platform Vancouver release. The new solutions enhance security and governance, simplify critical processes in healthcare and finance, and accelerate talent transformation through AI.
As businesses across all industries face increased pressure to adapt to technological disruption and show immediate value from digital investments, they are turning to trusted partners to help them drive growth, reduce cost, and mitigate risk. The Vancouver release integrates the latest in automation technology—including powerful, new generative AI solutions—into the Now Platform to help organizations maximize productivity, improve agility, and drive cost efficiency, with high levels of digital trust and transparency.
ServiceNow’s advantage is empowering enterprises to innovate for growth, on a single strategic platform that delivers fast results and great experiences, said CJ Desai, president and chief operating officer at ServiceNow. As we integrate generative AI across our workflows, we’re simultaneously expanding our platform capabilities with the Vancouver release to give our customers exactly what they need in this moment—new solutions that help protect their business, lower operating costs, and scale automation for end-to-end digital transformation.
Managing operational and security risk without sacrificing agility
Cyberattacks are becoming more frequent and sophisticated, with a 38% increase in 20221. In this heightened threat landscape, boards of directors and regulators alike are pushing CEOs to evolve security plans. IT leaders can no longer rely on point solutions to mitigate the barrage of threats they face. ServiceNow’s Vancouver release empowers customers to innovate faster and operate with more agility while managing increasing security risk.
ServiceNow has continued to expand its robust security portfolio to help customers adapt to modern threats. The Now Platform enables organizations to streamline incident identification and management with intelligent automation, offers an enterprise-wide view into critical risks including vulnerabilities, issues and outages, and helps protect confidential data with native platform encryption, all on a single platform. The Now Platform Vancouver release represents the next step in ServiceNow’s platform-driven security approach for more resilient, secure digital business models.
ServiceNow Zero Trust Access is the latest feature in ServiceNow Vault, helping customers build a zero-trust framework for the Now Platform with granular authentication policies. By safeguarding the type of access available to a user in a session based on various risk parameters like location, network, user risk, and devices, organizations can expand their network of authorized ServiceNow users, while also protecting customer and proprietary data.
To counter growing security risks beyond the IT department, ServiceNow has expanded Third-Party Risk Management to serve employees in more departments and industries, improving visualization and management of security threats from outside organizations.
Third-Party Risk Management gives organizations a single source of truth to easily visualize risk from third-party applications, at scale, for a more holistic, streamlined approach to risk management. New innovations include automated inherent risk questionnaires and out-of-the box due-diligence workflows to drive greater response time and IT team productivity, as well as enhanced executive reporting for improved board-level visibility and organizational agility.
Open-source software has become commonplace for application development, but it also can introduce security risks. ServiceNow has introduced Software Bill of Materials (SBOM) management to easily process and ingest software components inventory, gain comprehensive insights into its presence within business applications, assess security risk, and drive response workflows. By extending centralized visibility for third-party and home-grown applications, SBOM gives customers the ability to more easily manage cyber risk that can accompany open-source software.
Simplifying mission-critical processes and unlocking value with intelligent automation
Companies could automate 30% of worked hours across all industries2, the majority of which include repetitive processes that are necessary for day-to-day operations but aren’t necessarily value-driving. ServiceNow’s Vancouver release allows organizations to do just that, automating manual processes so that employees can focus on more complex work, and driving ROI from digital investments with significant efficiency gains.
For example, managing the maintenance, security, and compliance needed for clinical devices diverts clinician energy from patient care to paperwork.
ServiceNow’s new Clinical Device Management (CDM) solution simplifies how healthcare providers install, service, manage, and maximize the life of devices, such as MRI and X-ray machines. CDM automates the upkeep and management of these devices, guides staff on ordering parts, and identifies the best technicians for device maintenance, leading to improved patient safety and care. In addition, healthcare providers can save on maintenance expenses related to critical, costly devices.
Accounts Payable Operations (APO), an enhancement to Source to Pay Operations, is now generally available as part of the Vancouver release. APO, part of ServiceNow’s Finance and Supply Chain Workflows, automates the accounts payable process, allowing teams to digitize the invoice receipt, reconciliation and payment process, which can positively impact cash flow as well as supplier relationships. With APO, customers can reduce their typical manual processes costs (~$16 per invoice) by up to 80% with automation from ServiceNow.3
Accelerating talent transformation with AI
The growing skills shortage and employee demand for continuous learning is pressuring businesses and HR leaders to rethink the way they train and develop talent. Seventy-seven percent of employers report difficulty in filling roles—the biggest skills gap in 17 years.4
To help leaders better meet the needs of their workforce while optimizing for the future of work, Employee Growth and Development (EGD) is generally available today. EGD uses AI to collect, validate, and continuously update employee skills data, giving leaders greater visibility and insight into workforce capabilities so they can make smarter talent decisions that fuel business growth.
New in ServiceNow’s Vancouver release, managers can create customized and trackable growth plans for employees that align skills development to career ambitions. Employees can define career aspirations, explore career options, and self-drive career progression through guided actions. AI-powered recommendations and proactive prompts foster more informed career conversations between managers and employees and empower employees to take ownership of their career development all from a single career hub.
Both CEOs and CHROs know that skills are a core driver of every company's transformation. To enable this work at scale, technology has to keep pace. ServiceNow is leading the way with our Employee Growth and Development solution, harnessing AI to empower people to grow with more accessible, inclusive, and impactful opportunities, while providing leaders the transparency to see progress across the enterprise, said Jacqui Canney, Chief People Officer at ServiceNow. This solution bridges the gap between employees' existing skillsets and the necessary actions for development, and propels organizational growth while unlocking everyone's full potential. It's not just a tool, it's how we will help reshape the future of workforce development, placing people at the heart of everything we do.
As a part of the Vancouver release, ServiceNow also launched Now Assist for ITSM, CSM, HRSD, and Creator to embed generative AI across all workflows on the Now Platform. With this update, customers can accelerate productivity, improve experiences, and increase agility across every business function through the power of generative AI.
What customers and partners are saying about the Now Platform Vancouver release
“Collaborating with ServiceNow has allowed us to implement effective solutions to improve EY finance and procurement teams’ work experience,” said Hank Prybylski, EY global vice chair – transformation. “Building on this valuable alliance, new solutions in ServiceNow’s Finance and Supply Chain Workflows, such as Accounts Payable Operations (APO), will help EY teams operate more efficiently by connecting a wide range of data, systems, and people, so they can drive more business value.”
"Pairing IBM's Skills expertise with ServiceNow Employee Growth and Development, we will revolutionize talent management," said Deniz Demirel, talent transformation strategic partnerships leader at IBM Consulting. "By consolidating the digital experience platform with learning, development, and skills intelligence, our customers can gain data-driven insights to proactively identify and develop critical skills, effectively closing talent gaps and simplifying the overall employee experience."
Optimum Healthcare IT
"At Optimum Healthcare IT, we recognize that healthcare organizations want a platform that provides a single view across the enterprise regardless of the type of asset. With ServiceNow’s Clinical Device Management, they can now take a holistic approach to managing their clinical devices on a single platform, optimizing the value of their investments,” said Brian Symonds, president of Optimum Healthcare IT. “This exciting new product, combined with our world-class staffing and consulting services, allows us to maximize value for customers through streamlined processes, compliance management, and risk assessment. This comprehensive approach resonates with many enterprise leaders as they desire heightened visibility and reporting, and it enables us to provide a whole new level of value for our customers."
The Now Platform Vancouver release is generally available today.
A slate of new generative AI innovations, partnerships, and enhancements were also announced today and will be available on Sept. 29; more details can be found here.
Learn more about the Vancouver release from Jon Sigler, Senior Vice President of Platform.
Watch a demo on Now Assist for every workflow.