Half of retail, hospitality workers still deal with paper schedules

More than half of hospitality and retail workers still depend on paper schedules posted in break rooms to determine their weekly shift assignments, according to a WorkJam study of more than 1,000 U.S. workers. "Miscommunication and scheduling inconsistencies deepen the disconnect between employers and their frontline employees," said Steven Kramer, co-founder, president, and CEO of WorkJam, in a statement. "This drives down employee engagement, which can have a major impact on a company’s bottom-line." Parents said they were especially impacted by difficulties requesting time off, difficulty communicating with managers and switching shifts with co-workers.