How Canada’s Best Employers build corporate cultures that put people first

Marie-Huguette Cormier is about to step into a room filled with her company’s most valuable assets. It’s a Friday morning a few months into a new era at Mouvement Desjardins, and the co-operative is hosting a convention for the general managers of its caisse—or branch—network. The bank, headquartered in Lévis, Que., may have more than $250 billion in assets and over 300 caisses in Quebec and Ontario, but financial services is ultimately a people business. “It’s the people who give the service,” says the senior vice-president of HR and communications. “They have to be treated the same way we want them to treat customers.

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