New Interactive Graphic Illustrates Representation and Pay of Black Higher Education Workforce

CUPA-HR | July 15, 2020

Representation and pay of Black employees across the higher education workforce varies considerably depending on the type of position. To highlight this challenge, the College and University Professional Association for Human Resources (CUPA-HR) has created an interactive graphic that encourages institutions to explore workforce data from the past five years.

Spotlight

This report looks at how engagement has changed over the last year and what forces are causing that change. It also identifies what the key drivers of engagement are globally and in the world s different regions. Finally, Aon Hewitt s experts share their insights into what challenges organizations are facing in each of the regions and how leaders can overcome those challenges.


Other News
RECRUITMENT & RETENTION

TeleTech Selected as Recruitment Team of the Year by the HRO Today Association for the APAC Region

TeleTech | January 19, 2022

TTEC Holdings (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced that TeleTech has been selected as the Recruitment Team of the Year for the APAC Region by the HRO Today Association. The HRO Today Association Awards is an annual program that highlights the essential work HR professionals do every day, recognizing leadership, collaboration, innovation, hard work, and commitment to people and process improvement. This award recognizes the Recruitment Team that demonstrated significant success and/or growth in the sourcing, candidate experience, employer branding, candidate selection, interviewing, offer process, and onboarding processes for its company. "Our commitment to deliver humanity to business requires hiring top talent. Our recruitment team reaches for amazing every day, providing a world-class candidate experience from talent attraction to welcoming new hires during the onboarding process, We're honored that HRO Today Association selected our talent acquisition team for this award." -David Bernal, executive director, TeleTech. "The overall quality of the nominations received this year was exceptional, The inspirational and innovative stories told by the award submissions highlighted how committed the nominees are to creating positive change within HR." -Renée Preston, Global Executive Director of the HRO Today Association. About TTEC TTEC Holdings, Inc.(NASDAQ: TTEC) is one of the largest global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step the customer journey. Leveraging next-gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. The Company's nearly 62,300 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.

Read More

TALENT MANAGEMENT

SkillStorm Announces Appian Partnership

SkillStorm | April 21, 2022

SkillStorm, a leader in technology talent development, announced today that it has become an Appian Education Partner. SkillStorm deploys specialized teams of custom-trained U.S. tech talent to its commercial and federal services clients. As an authorized Appian Education Partner, SkillStorm will help its clients accelerate their digital transformation initiatives by providing an exclusive pipeline of custom-trained and certified Appian Developers at scale through its Hire, Train, Deploy ("HTD") and upskilling programs. The Appian Low-Code Platform is the unified platform for change. Appian combines process mining, workflow, and automation to accelerate business by allowing customers to discover, design, and automate their most crucial processes. Appian accelerates development up to 10x compared to traditional coding. By providing a single interface that unifies data, process, people and the digital workforce, Appian helps organizations improve digital innovation and optimize business outcomes. "SkillStorm's broad focus on students, career-changers, military veterans, and other communities matches our commitment to democratizing access to the opportunities inherent in a low-code career, Our partnership has grown over the past two years, and we look forward to scaling it to even greater heights in the future." -Marc Wilson, Chief Partner Officer at Appian "Appian has been a great partner, as we've collaborated together over the last two years, skilling up strong resources to become Appian developers. I am very excited to officially announce our partnership, and excited for the road ahead providing Appian careers for individuals and supplying the Appian Partner community with superb Appian developers, Low-code is transforming the way we develop software, by moving some of the most time consuming development tasks into simpler configurable or graphical interfaces items, empowering developers to create more and more rapidly. As an Appian Education Partner, we will continue to support the initiative of lowering TCOs of products via low-code, model-driven, process-centric, and case-centric software development." -Neil Hassanwalia, Chief Revenue Officer at SkillStorm. SkillStorm is helping to close the tech skills gap by investing in creating a workforce that is custom trained to meet the dynamic needs of its clients across the U.S. SkillStorm's workforce and talent development platform provides college graduates, transitioning service members, and military veterans with specialized training tailored to the specific needs of SkillStorm's clients, preparing these newly-certified professionals to easily integrate with experienced teams and have an immediate impact. About SkillStorm Founded in 2002, SkillStorm was built on the mission of accelerating careers in high-demand technologies. We create Stormers, the world's most elite developers. We hire, train, and deploy Stormers from all backgrounds and experience levels in today's in-demand technologies, including AWS, Appian, Salesforce, PEGA, and ServiceNow. We are committed to hiring and training college graduates and veterans for high-growth technology careers with our Fortune 100 clients. Through these dedicated efforts, we provide our clients with an exclusive pipeline of high-quality, U.S.-based tech talent that is custom trained with the skills required to support our clients' critical technology initiatives. As a flexible technology workforce partner, we provide fully formed tech teams at every level of experience, skill sets, and clearance. Stormers are deployed either at our clients' sites or at our U.S.-based delivery centers.

Read More

EMPLOYEE EXPERIENCE

Metafora & Lean Solutions Group Partner to Further the Transportation & Logistics Industry through Technology, Staffing, & Organizational Improvement

Metafora | April 06, 2022

Metafora and Lean Solutions Group are partnering to provide IT consulting and tech development services to companies in the transportation, logistics, and supply chain sectors, the two firms announced today. Metafora, formerly CarrierDirect, is a management consulting and tech development firm. Lean Solutions Group will work with Metafora to provide recruitment, staffing, and team spin-up services delivered from the company's nearshore satellite locations in Latin America. "Like Metafora, our firm is rooted in serving the transportation, logistics and supply chain space, This mutual agreement allows us to work together on behalf of our clients and prospects, leveraging each other's strengths and experience. While there remains a grave talent shortage problem in the United States, Latin America is bulging with strong, successful IT talent with a strong work ethic. Our Lean Staffing division excels at recruiting, building, and retaining tech teams which, operating as extensions of our clients' IT teams in the same time zone, can help businesses more rapidly develop and deploy tech solutions." -Robert Cadena, CEO and co-founder of Lean Solutions Group. "In an increasingly difficult hiring environment, we've seen first hand the tremendous benefits of using nearshore labor like Lean Solutions Group across transportation and logistics businesses. Our partnership with Lean is about helping the top transportation & logistics businesses maximize the value they get from nearshoring, allowing leaders to scale their businesses with incredible cost efficiency. Metafora's 10+ years of consulting on organization and process efficiency and optimization for the top 3PLs, carriers, and forwarders makes this the perfect partnership. We've developed a rapid operating model assessment to quickly identify what parts of an organization are best suited to move nearshore to optimize process and cost efficiency." -Peter Rentschler, CEO of Metafora The staffing crunch challenge in transportation & logistics is not going away anytime soon. This strategic partnership is designed to directly address the labor shortage in our industry by improving processes and getting reliable nearshore talent. About Metafora Metafora, previously "CarrierDirect", is a business consulting and software development firm that exclusively serves the transportation, logistics, and supply chain space. Metafora partners with carriers, shippers, and freight tech vendors to help them optimize their business and develop tech strategy to fuel their growth. Metafora+ is their partnership network. About Lean Solutions Group Lean Solutions Group, established in 2012, and based in Coral Springs, Florida, is a nearshore services provider that has partnered with more than 400 U.S.-based companies to establish their satellite offices in Colombia, South America. Lean Solutions Group's expanded service offerings, provided by a highly scalable and flexible workforce of more than 6,000 employees, include staffing, technology, marketing, sales, and business process outsourcing services, all in one place. By leveraging the right talent, culture, and price that Lean Solutions provide, businesses can lower operational costs and drive business growth.

Read More

HR STRATEGY

Cielo Enhances Technology Services by Acquiring Peridus Group

Cielo | May 10, 2022

Cielo, the world's leading strategic Recruitment Process Outsourcing (RPO) provider, has acquired Peridus Group, a boutique full-service human resources technology consulting firm delivering integrated advisory and consulting services. For over two years, Peridus has been consulting for Cielo to offer Workday, HR strategy, technical, integration, and data migration consulting services for its clients. "Cielo has a proven track record in HR technology leadership and I look forward to our combined success, Leveraging the strengths of each of our organizations, we will grow together and continue to deliver service excellence to our clients, and capture the interest and attention of new partners throughout the talent acquisition landscape." -Caleb Fullhart, Founder and CEO of Peridus. Cielo acquired Peridus Group, an HR technology consulting firm delivering integrated advisory and consulting services. With a goal of ensuring organizations are optimized to perform at a high level of efficiency and effectiveness, Fullhart's work encompasses vendor evaluation and selection, process/technology alignment, system optimization, project management, and reporting & analytics. Fullhart will join Cielo as Senior Vice President – Consulting, alongside the rest of the Peridus team, including Robin Schooling, who joins as Vice President – Consulting. Both Fullhart and Schooling will join the Technology Consulting Practice led by Elaine Orler, Managing Director – Consulting, who joined Cielo in 2020 amid its acquisition of Talent Function to help strengthen its market leadership and expand its service offerings. This latest acquisition reinforces Cielo's investment in innovation to ensure it is market leading in its core areas of Employer Brand & Marketing and Technology Consulting. "We know how important it is for our clients to see that we have the right capabilities as we continue to invest in new products and services, With so many of our clients moving to Workday ATS or looking for integrations in their Talent Acquisition tech stack, the experience Peridus Group brings, combined with Cielo's existing expertise, will be invaluable in advancing our clients' goals, fueling our continued growth." -Marisa Geist, Cielo CEO. About Peridus Group, a Cielo Company Peridus Group is a boutique human capital consulting firm that provides integrated advisory and consulting services across all facets of HR, talent and HR technology. About Cielo Cielo is the world's leading strategic Recruitment Process Outsourcing (RPO) partner and industry innovator delivering RPO, Total Talent Acquisition, Consulting, and Executive Search services in 100+ countries. We design comprehensive, people-centric solutions and leverage Cielo TalentCloud – our award-winning technology suite featuring CRM, AI, automation, and analytics capabilities – to help our clients find, attract and hire the specific talent to move their businesses forward.

Read More

Spotlight

This report looks at how engagement has changed over the last year and what forces are causing that change. It also identifies what the key drivers of engagement are globally and in the world s different regions. Finally, Aon Hewitt s experts share their insights into what challenges organizations are facing in each of the regions and how leaders can overcome those challenges.

Resources