SHL Redefines How Organizations Shape Their Talent Management Strategies

SHL | August 17, 2020

SHL, the market leader in talent innovation, is redefining the way organizations shape their Talent Management strategy amid the COVID-19 pandemic, to build genuinely inclusive, healthy, productive and therefore more sustainable organizations. The current environment has forced business leaders and individuals to evolve their roles and focus on an ever-changing ecosystem for talent management. Roles have been redefined due to redundancies, furloughs and fluctuating business needs, making it even more important than ever to establish an agile workforce, ready to meet needs as they arise. In this new world, understanding the talent, abilities and potential of everyone is key. The concept of work-life balance has been radically disrupted by the events of 2020. And while the world will never return to its previous "normal," there is an opportunity for this difficult experience to act as a catalyst for positive progress and change.

Spotlight

Corporate culture is often thought of as that touchy-feely stuff that is difficult to define and should be left up to Human Resources to manage. For some it conjures images of toys scattered through the office and Segways running up and down the corridors, while some young pierced tech guy sits at his cube jamming out to music while he works. The reality is that culture is a business issue that has significant impact on a venture’s ability to generate a return on investment and should be prioritized and measured just like other business objectives such as financial growth, product development, sales, marketing and the like. Culture is defined as the identity and personality of an organization. It consists of the shared thoughts, assumptions, behaviors, and values of the employees and stakeholders. Culture is dynamic, ever-changing, and evolves with time and new experiences. Many factors help drive and define the culture, including leadership styles, policies and procedures (or sometimes lack thereof), titles, hierarchy, as well as the overall demographics and workspace. Culture is not just about having Nerf guns and scooters in the hallway. Culture exists in every organization, whether it is by design or by default.


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HR STRATEGY

Making Progress on Its Sustainability Journey, Workhuman Announces New Milestones

Workhuman | April 25, 2022

Workhuman®, pioneers of the human workplace, announced key milestones on its global sustainability journey. Workhuman is on a mission to make work more human around the world, and a large part of that is ensuring that the company is making progress toward a more positive impact on the environment. To commemorate Earth Day, the company is sharing more details about its sustainability programs, commitment, and achievements. As an important step in its sustainability journey, Workhuman has achieved carbon neutrality for its global 2021 Scope 1 and 2 emissions, in addition to a portion of its Scope 3 emissions, through verified carbon removal offsets and renewable energy certificates (RECs). The joint procurement was conducted alongside six other global software companies, arranged by Sustainability Roundtable, Inc., a strategic advisory and support service for ESG program assistance, of which Workhuman is a member. “The movement towards a human-centered workplace led by Workhuman is a source of hope, A more sustainable business is one that grows beyond extracting value to create value. This begins with recognizing and promoting our inalienable human and ecological dignity. For this reason, Sustainability Roundtable, Inc. considers it a privilege to assist Workhuman.” -Jim Boyle, CEO & Founder of Sustainability Roundtable, Inc. Workhuman offset all its 2021 Scope 1 emissions in addition to Scope 3 business travel and estimates of employees’ electricity emissions while working from home. Workhuman worked with Natural Capital Partners, the world’s leading experts on carbon neutrality and climate finance, to procure these offsets from the Mississippi Valley Reforestation project, which is certified by American Carbon Registry and aims to reforest one million acres of the Lower Mississippi Alluvial Valley. Unlike other carbon offsets that avoid the release of additional carbon dioxide into the atmosphere, this project will remove existing carbon dioxide from the atmosphere. As Workhuman explores the possibility of adopting a Science-Based Target, the procured offsets align with the Science-Based Targets initiative’s new guidance for supporting carbon removal projects. “Workhuman’s mission to make more human workplaces starts with our own, and a key ingredient in that is ensuring we’re doing all we can to protect our environment,” said “Making the workplace more sustainable requires that a company’s environmental practices, places, and people are building for the future - a healthier planet for all living creatures. We know there’s much more work to be done. But we are fully committed to this journey and are energized to be working with so many like-minded companies. Reducing climate risk takes everyone.” Workhuman has several other internal and external efforts as part of its multi-year sustainability strategy and journey, including: Completing a Materiality Analysis in 2021 to identify key areas to focus on within ESG (environmental, social, and governance). As part of the analysis, Workhuman partnered with Sustainability Roundtable to conduct briefings and confidential surveys with 40 key stakeholders and executives across key business divisions and departments. The resulting independent analysis will be used to guide current and future ESG investment and priorities. Creating a new ERG group – called LiveGreen – focused on advancing and modeling more sustainable practices in Workhuman offices and in the communities around them. For Earth Day 2022, the group is sponsoring clean-ups in Ireland (in Dollymount Strand, Sandmount Strand, and the ParkWest Canal) and in East Boston (through Friends of Boston Harborwalk) and also hosting Catherine Cleary, journalist and environmentalist, to speak to the company about the Circular Economy. Achieving the Ecovadis Silver award. EcoVadis is the world’s largest provider of business sustainability assessments. Its methodology weights criteria for ESG performance across four areas: ethics, environment, sustainable procurement, and labor/human rights. Workhuman’s silver-medal designation places it in the top 25 percent of companies rated. Working with environmentally conscious partners to magnify impact. Through GRS and their Evergrow global climate change challenge, Workhuman has helped fund tree planting around their world. During 2021 and 2022 to date, Workhuman transactions have resulted in The Eden Reforestation Project planting nearly one million new native trees and mangroves in Madagascar, Mozambique, Nepal, Kenya, Haiti, and Indonesia. Donating to non-profits and charities that are making a difference in the world’s fight against climate change. Over the past two Earth Days, Workhuman will have donated $10,000 to the World Wildlife Fund (WWF) with a focus on Climate and Oceans. As the world’s leading conservation organization, WWF works in nearly 100 countries. At every level, they collaborate with people around the world to develop and deliver innovative solutions that protect communities, wildlife, and the places in which they live. Recycling laptops and other electronics to non-profits near our offices. These efforts will lessen the impact on the environment while improving the lives of countless others. Groups we have donated electronics to include Science Club for Girls, Future Chefs, Foróige, Camara Education, Catie’s Closet, and Innercity Weightlifting. Building a new symbiotic working model and future sustainable office. As the world starts to return to the office in greater numbers, Workhuman is meeting the needs of its people through increased flexibility to work from home. This results in less commuting, thereby reducing the company’s overall environmental impact. Workhuman is also revamping physical offices in Dublin and Framingham to create even more human workplaces and spaces. The reinvigorated offices will include in-office composting bins, revamped recycling, enhanced fitness and wellness areas, and several biophilic elements in support of human health and mental and physical well-being. About Workhuman Workhuman® is pioneering the human workplace through award-winning Social Recognition® and Continuous Performance Development solutions. Workhuman inspires more than six million humans across 180 countries to perform the best work of their lives. For the past 22 years, human resources and business leaders alike have used Workhuman Cloud® to gain the proactive insights necessary to transform and lead a more connected, human-centered workplace that accelerates engagement and productivity.

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HR STRATEGY

Littlejohn Capital Announces Acquisition of Alto Healthcare Staffing Buoyed by Industry Tailwinds, Alto Poised for Geographic Expansion

Littlejohn Capital | January 11, 2022

LJC Investments V, LLC, an investment vehicle controlled by Littlejohn Capital, LLC ("Littlejohn Capital"), today announced the acquisition of Alto Healthcare Staffing ("Alto"), a diversified healthcare staffing firm. Alto was established in 2003 in line with the personal values and mission of Founder and RN Leslie Kahn. Alto's three key business lines include providing clinical temporary staffing primarily for nursing homes and long-term care facilities on a per diem or short-term contract basis; travel nurses primarily to hospitals; and medical assistants to doctors' offices. Alto is headquartered in Dayton, OH. "Littlejohn took the time to really get to know our business and our management team, and we were greatly impressed with their relevant experience in the staffing sector. With their partnership, we believe we can grow while remaining true to our mission. Littlejohn will provide valuable resources to help us accelerate our growth and build on our relationships with healthcare facilities, hospitals and doctors. Our goal is to provide industry leading services to more customers and provide the right healthcare professionals to patients wherever they are needed most." -Leslie Kahn, President of Alto "Over the past several months, we have gotten to know Leslie and her team and were very impressed by the company she has built and the differentiated approach Alto's talented healthcare professionals provide to long-standing clients. The healthcare staffing industry is experiencing dynamic growth, and Alto's services have become a more viable and easily accessible option for healthcare facilities across the country. We look forward to working with Leslie to help achieve her vision of expanding Alto's compassionate care and leveraging the experience from our successful investment in Hospitality Staffing Solutions as we further diversify the business geographically." -Angus C. Littlejohn III, President of Littlejohn Capital Staffing industry veteran Timothy McPherson, who served as CEO of former Littlejohn Capital portfolio company Hospitality Staffing Solutions, will join the Alto Board of Managers, in addition to Mr. Littlejohn III and Littlejohn Capital Chairman, Angus Littlejohn, Jr. UHY Corporate Finance served as financial adviser to Alto and Morrison Cohen LLP provided legal counsel to Littlejohn Capital on the transaction. About Littlejohn Capital Littlejohn Capital is the family office of Angus C. Littlejohn Jr., co-founder of Littlejohn & Co., where he currently serves as Chairman. The platform seeks to make control investments in small to mid-sized private companies that are undergoing strategic, operational or generational transition.

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WORKFORCE MANAGEMENT

MiaRec Announces Call Recording and Workforce Engagement Solution for Microsoft Teams

MiaRec | March 10, 2022

MiaRec Inc., a global provider of customer and workforce engagement software, has announced the launch of a new solution for Microsoft Teams. MiaRec's call recording and workforce engagement platform integrates several tools including call recording, voice analytics, quality management and advanced reporting into a single unified solution. MiaRec for Microsoft Teams will allow for rapid plug-and-play deployment providing organizations the ability to scale the new solution as they grow with ease. MiaRec makes capturing both Teams-based contact center and back-office calls simple with its new rigorously tested MS Teams integration. "Our new Microsoft Teams solution is designed to allow users to capture every Microsoft Teams call easily, transparently, and compliantly. However, what truly sets it apart is our ability to provide organizations with the capability to move beyond compliance and provide a full suite of call recording and workforce engagement capabilities." -MiaRec CEO, Gennadiy Bezko Microsoft Teams has quickly become the most widely-used communications tool on the market and is used across all levels of organizations of all sizes. This release is designed to provide enterprises with a tool to compliantly record its Microsoft Teams interactions across the entire organization. MiaRec for Microsoft Teams provides the reliable compliance features required for the back office with the dynamic tools that contact centers and front-line employees need to deliver experiences that matter. MiaRec provides Microsoft Teams users with the ability to leverage their interaction recordings to achieve the business goals. "MiaRec's new Microsoft Teams integration provides organizations more than compliance recording. It provides robust voice analytics functionality with the ability to intelligently organize your recordings by topic making it easier to access the information relevant to you and your organization". -MiaRec COO, Tatiana Polyakova Polyakova added, "this new integration can help any organization stay compliant but has been especially designed to help customer-first organizations drive satisfaction and improve retention amongst their customers and employees." About MiaRec Miarec, inc. empowers organizations with tools that enhance the relationship between company and customer by transforming data into insight. MiaRec's Customer and Workforce Engagement Platform unifies call recording, voice analytics, quality management, screen recording and advanced reporting functionality in one unified solution. MiaRec is an innovator in the multi-billion-dollar call recording and customer engagement industries.

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HR STRATEGY

McLean & Company Launches HR Strategy for Industry to Build Leadership Capabilities for Today's Environment

McLean & Company | March 09, 2022

McLean & Company, the trusted partner of HR and leadership professionals globally, has published new research and a strategy to help organizations build and develop personal and organizational leadership capabilities. The integrated leadership capabilities outlined in the recently released research will reduce failure and harness influence to thrive in today's volatile, uncertain, complex, and ambiguous world. To be successful in the current market, leaders need to adopt new frameworks for leadership and decision making. Those that continue to lead in traditional ways will struggle to compete. The 2021 McLean & Company Employee Engagement Survey, with 157 organization contributors, indicates that only 47% of executive leadership teams inspire their employees. Poor leadership is the most significant cause of employee disengagement, and it's clear that a new approach to leadership is required. This new research outlines the root causes of why leaders are failing, which include: Poor decision making – Leaders must make more decisions in a shorter period of time, yet the way leaders make decisions has not evolved. Insufficient adaptability – Leaders must model resilience and course-correct appropriately in today's continuously changing environment. However, transformations and leaders are regularly failing, indicating a lack of appropriate response. Lack of followership – Leaders must engage their followers to stand behind decisions and work together to reach a common goal. Unfortunately, today's approach to leadership no longer resonates with most employees. Mclean & Company's integrated leadership strategy will help leaders understand the core complications in their organization. The framework focuses on three different primary functions of an organization: operating environment complications, technological complications, and behavioral complications. The firm's integrated leadership paradigm will set leaders up for success through five elements: Be Planful Learn to Learn Distribute Leadership Activate Networks Incorporate Influence Media professionals are encouraged to register for McLean & Company's Media Insiders program for more research and insights. This complimentary program provides unrestricted, on-demand access to HR, IT, and software industry content and the ability to speak with subject-matter experts from a group of more than 200 research analysts and thought leaders.

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Spotlight

Corporate culture is often thought of as that touchy-feely stuff that is difficult to define and should be left up to Human Resources to manage. For some it conjures images of toys scattered through the office and Segways running up and down the corridors, while some young pierced tech guy sits at his cube jamming out to music while he works. The reality is that culture is a business issue that has significant impact on a venture’s ability to generate a return on investment and should be prioritized and measured just like other business objectives such as financial growth, product development, sales, marketing and the like. Culture is defined as the identity and personality of an organization. It consists of the shared thoughts, assumptions, behaviors, and values of the employees and stakeholders. Culture is dynamic, ever-changing, and evolves with time and new experiences. Many factors help drive and define the culture, including leadership styles, policies and procedures (or sometimes lack thereof), titles, hierarchy, as well as the overall demographics and workspace. Culture is not just about having Nerf guns and scooters in the hallway. Culture exists in every organization, whether it is by design or by default.

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