Alorica | July 08, 2022
Alorica Inc., a trusted global leader in next-generation customer experience (CX) solutions, today announced it has hired highly-experienced recruiting and human resources (HR) executive Asma Sultana as the company’s Vice President of Corporate Talent Acquisition. In this newly-created role, Sultana is responsible for developing and implementing Alorica’s global strategy of hiring world-class associates for corporate business functions including its Digital Business Center (DBC) based in Bengaluru, India. The DBC is Alorica’s innovation lab dedicated to designing and deploying the CX provider’s newest digital products and service capabilities. Additionally, Bengaluru and Mohali are growing markets where Alorica continues to expand its operations with more than 2,460 local employees. Sultana, who also lives in Bengaluru, reports directly to Colleen Beers, Chief Administrative Officer.
Sultana brings a diverse recruiting perspective and a track record of success in transforming global recruiting teams for multinational corporations. With more than 20 years of HR management experience including a specialized focus on building people-focused, performance-based programs, Sultana has a deep understanding of today’s global workforces and the corporate values that resonate with employees. She most recently served as Senior Vice President for Leadership Hiring at Accenture Operations. Prior to this role, she played several key roles as HR Business Partner, Talent Strategist and Industry Group HR lead for Accenture’s Technology Division, supporting India and other regions including North America, LATAM, EMEA and APAC. In addition, she has held HR positions at HP and LG. Sultana is a law graduate from Bangalore University Law College and has earned a Postgraduate Degree in Human Resources from XLRI Jamshedpur.
“As Alorica continues to grow and the extensive digital CX needs of our clients evolve, the timing was right to add a senior talent acquisition executive to our Employee Experience management team to oversee this critically-important human element of our business,” said Beers. “Alorica is committed to finding and retaining high-caliber professionals all around the world, so Asma’s proven leadership and culturally diverse experience will play a major role in our ability to draw in technically-skilled candidates around the globe who embrace Alorica’s mission. And that’s how we’ll continue to maintain our award-winning work environment, while exceeding client expectations.”
“Today’s employee experience strategies, especially those for global CX specialists such as Alorica, require an extraordinary amount of insight, adaptability and finesse to effectively design and implement in this competitive market,” said Sultana.
“Today’s employee experience strategies, especially those for global CX specialists such as Alorica, require an extraordinary amount of insight, adaptability and finesse to effectively design and implement in this competitive market,” said Sultana. “No company can be successful without investing in hiring and keeping the right people, and Alorica has thrived in this area through its people-first approach. I personally feel energized by, and connected to, Alorica’s vision of making lives better, and I look forward to leveraging my expertise to expand and enhance the company’s talent acquisition initiatives.”
Named a Leader in the 2022 Gartner Magic Quadrant for Customer Service BPO, Alorica has significant experience formulating and managing CX programs around the world. As Alorica grows its global footprint, Sultana will set the vision, strategy, and leadership for Alorica’s talent acquisition team dedicated to attracting and hiring the best employees for the company’s corporate and shared services functions. This includes developing and executing Alorica’s employer branding strategy to support key business functions, including IT, workforce planning, quality control, finance, training, and employee experience. Sultana will work closely with Alorica’s executive leadership team to create customized recruitment strategies and help orchestrate the entire hiring process from beginning to end.
Alorica creates insanely great digital customer experiences at scale. Our team of 100,000 solutionists, technologists and operators partner with global brands and disruptive innovators to deliver digitally-charged, tailored interactions customers crave. With a track record of creating long-term loyalty, Alorica brings actionable insights, proven processes and CX leadership to transform clients’ business needs, whether they’re focused on digital optimization, customer engagement or market expansion. Through strategic partnerships with best-in-breed technology, we design, integrate and optimize digital solutions personalized to reach clients’ most desired outcomes now and for the future. Alorica drives CX innovation for the best clients around the globe from its award-winning operations in 16 countries worldwide. To learn more, visit www.alorica.com.
Mogul | July 06, 2022
Mogul, Inc., a high-growth disruptor in the HR technology and executive recruitment industry, today announced that it has been awarded the High Performer 2022 Award from SoftwareSuggest’s Recognition Summer Awards 2022. The award recognizes Mogul for its strong commitment to customers and for “going above and beyond” in the HR industry.
Mogul is changing the way that recruiters and talent acquisition professionals find and hire diverse talent. While most talent acquisition platforms are built with algorithms that favor non-diverse candidates, Mogul’s subscription-based software offers direct access to more than 494 million diverse candidates–the most comprehensive database available worldwide–and has been shown to increase diverse pipelines by 74.4% annually. Additionally, recruiters can sort results by gender, ethnicity, veteran status, and disability status, with no limit on the number of candidates sought. No other talent acquisition platform offers this combination of abilities.
“In a rapidly changing job market, our customers appreciate that our offerings allow them to find a deeper level of diverse talent than ever before,” said Tiffany Pham, Founder, CEO, and Chairman of the Board at Mogul.
“In a rapidly changing job market, our customers appreciate that our offerings allow them to find a deeper level of diverse talent than ever before,” said Tiffany Pham, Founder, CEO, and Chairman of the Board at Mogul, “We are so honored to be recognized by SoftwareSuggest for our commitment to our customers.” Mogul’s long-time clients include hundreds of top companies and Fortune 1000 organizations such as Anheuser-Busch, Bain & Co., The Hershey Company, The Honest Company, Nike, Shopify, Stanley Black & Decker, and United Healthcare.
Going Above and Beyond in Diversity
Founded by Tiffany Pham in 2014, the company initially began as a thriving and inclusive online community for professional women, minorities, and people of color. Since then, it has expanded into the largest online resource for women and diverse professionals, creating an entire ecosystem for finding, hiring, retaining, and promoting top talent globally. Mogul’s product offerings include educational and networking events, a job board, subscription-based talent acquisition software for HR professionals, and diversity-focused executive and board recruitment services.
At Mogul, our vision is to unlock the world’s greatest potential. We support diverse individuals and organizations to achieve their goals and cultivate meaningful success, through pioneering technology solutions and inclusive community.
An innovator in the $200 billion global recruitment market, Mogul is a diversity recruitment platform and one of the world's largest resources for diverse talent. We partner with the Fortune 1000 and the world's fastest-growing companies to attract and advance top diverse talent — from entry-level to executive and board-level worldwide — through our market-leading software and executive recruitment services. Our long-time clients include hundreds of top companies and Fortune 1000 organizations such as Anheuser-Busch, Bain & Co., The Hershey Company, The Honest Company, Nike, Shopify, Stanley Black & Decker, and United Healthcare.
With our rapid growth, Mogul supports, invests in, and provides free resources for the economic advancement of individuals in need globally, through international partners such as the United Nations.
Mogul has been named one of the “100 Most Exciting Startups” by Business Insider, “Best Website for Finding Top Talent” by Inc. Magazine, “Top Website for Marketing Your Company” by Forbes, and “Top Online Learning Platform” by Entrepreneur.
With market-leading HR technology, fast-growing executive recruitment services, and a diverse, inclusive online community of executive and board-level talent, Mogul is innovatively paving the way for diverse professionals and the companies that need them.
Phenom | July 18, 2022
Phenom, the global leader in Talent Experience Management (TXM), launched its Customer Advisory Board (CAB), bringing together global companies to discuss their top hiring and retention challenges. The board’s insights will also influence product innovations throughout the Phenom talent experience platform, enabling customers to meet evolving workforce goals in the face of a changing talent landscape.
Executives from retail, financial services, manufacturing, healthcare and software sectors — including U.S. Bank, Giant Eagle, Bon Secours Mercy Health and Life Time — joined Phenom’s CAB meeting in Philadelphia for day-long sessions and peer-to-peer networking. Collectively these global brands employ hundreds of thousands of people, and hire and professionally develop thousands more a year.
While examining the current macroeconomic environment and sharing insights into their respective industries, CAB members singled out skills, talent acquisition automation, greater efficiency and diversity and inclusion as the top business priorities in the C-suite — particularly in industries with rapid turnover and seasonal hiring needs such as healthcare, hospitality, manufacturing, retail and transportation.
“The companies taking part in our first-ever Customer Advisory Board are ahead of the talent curve, Insights from what they are hearing and seeing in a shifting talent landscape are invaluable as we develop the technology of tomorrow.”
-Jess Elmquist, Chief Human Resources Officer and Chief Evangelist of Phenom.
Mahe Bayireddi, Phenom CEO and co-founder, provided a strategic innovation overview and discussed the company’s 10-year history of building industry and use-case specific artificial intelligence (AI) data models as key differentiators in Phenom’s four experience areas: candidates, employees, recruiters and managers.
Fortune 500 companies are using AI to streamline and remove friction from the candidate experience, while recruitment teams can save substantial time on administrative tasks such as interview scheduling. AI also helps existing employees with a tailored career path, skills gap analysis, and learning courses to support professional development.
The Phenom CAB meeting comes as the pace of job-switching continues around the world, intensifying the battle for talent and raising the stakes on companies’ ability to attract new workers while holding on to their own employees.
Phenom has a purpose of helping a billion people find the right job. Through AI-powered talent experiences, HR teams are using Phenom to hire employees faster, develop them to their full potential, and retain them longer. The Phenom Talent Experience Management (TXM) platform seamlessly connects candidates, employees, recruiters, and managers — empowering over 500 diverse and global enterprises with innovative products including Phenom Career Site, Chatbot, CMS, CRM, AI Scheduling, Video Assessments, Campaigns, University Recruiting, Talent Marketplace, Career Pathing, Gigs, Mentoring, and Referrals.
HR PRACTICE,EMPLOYEE EXPERIENCE
Click Boarding | September 01, 2022
Click Boarding, LLC, the award-winning onboarding and employee experience platform, announced the recent launch of a new brand campaign reflective of today's ongoing talent wars.
Coined the Valley of UncertaintyTM by the company's executive leaders, the concept represents the worrisome time for candidates as they transition from recruitment into the day-to-day business as an employee. It's also when newly hired employees are at the highest risk of leaving an organization. When combined with a lack of investment from leadership, the outlook can be dismal.
To underscore the threat the Valley poses in today's volatile talent market, Click sponsored Boston-based Madeline Laurano of Aptitude Research for an in-depth analysis on the real state of onboarding. Head of Marketing Michelle Graham says although not surprising, the data provided by Aptitude Research was jarring. The report validated our suspicions: onboarding remains stagnant, while other HR technology investments have risen over the past several years. We've always known the first 90 days are critical for retention; this study confirms that the onboarding period is now more important than ever, with deep impacts on an organization's bottom line.
Graham says the campaign kicked off with a Click-hosted webinar on Thursday, Aug. 11, 2022, with an engaging discussion of the intelligence and statistics featured in Laurano's exclusive report. Additionally, Graham added the campaign includes a Tech Talk on the Valley of Uncertainty at the HR Tech Fall 2022 exposition in Las Vegas, Nevada, from Sept. 13-16, 2022.
About Click Boarding, LLC
Founded in 2014 and headquartered in Minneapolis, Minnesota, Click Boarding, LLC is an employee experience platform providing compliant HR solutions that impact first-year employee growth and retention. With a seamless, mobile-first platform, we help leading enterprise organizations deliver modern, guided lifecycle experiences throughout the entire employee journey, from preboarding to offboarding. Our technology and unparalleled expertise help Fortune 500 companies achieve a higher return on investment.