RECRUITMENT & RETENTION

To Focus On Customer Service and Integration of Clients, HR Service Partners Appoints New Executive Roles

HR Service Partners | January 31, 2022

acquisition news
HR Service Partners (HRSP) announces the appointments of Trishia Masias and Mary Carter, CMA, to their new roles. Masias, who serves as the Director of Client Services at HRSP, will now operate as its Chief Operational Officer. Carter, who serves as the Controller at HRSP, will now operate as its Chief Financial Officer.

"CEO Matt Lowman and I are happy to announce the addition of two new roles, These roles are integral to continuing to provide the level of service that we're committed to delivering to our clients."

- HRSP President Jason Halsey

Focusing on Customer Service
HRSP operates with the notion that genuine customer service comes through technology and integration by improving methods of communication between its organization and clients. Masias will oversee the expansion of client relationships through focused and targeted customer service.

"I'm excited to get back to the core fundamentals of who we are as a company, which involves us shifting focus to optimizing communications and service processes with our clients, In 2022, we will focus on customer service and integration to identify each area where we can serve our clients more efficiently. We will use all of our resources, technology, and pieces of training that we have cultivated to accelerate growth for our clients and our organization."

- Trishia Masias

Integrating Clients Through Technology
As HRSP continues to ease the process of client communication, it will also employ new and innovative technologies to enhance operational efficiencies. Carter will oversee the execution and integration of software for employee training, engagement, and process development.

Spotlight

As seen in the Pfizer case (see chapter 10) separating transactional from transformational work is an essential step in any HR Transformation. Listen to Mark Nyman describe the sifting process.


Other News
HR STRATEGY

HR Tech Leader HiBob Partners with 360Learning to Deliver Cutting-Edge Automation Solution for HR and Company Leaders

HiBob | February 03, 2022

Modern HR platform and people management disruptor HiBob today announces a partnership with collaborative learning SaaS leader 360Learning to help companies gain a competitive edge in recruiting, upskilling their workforces, and creating a thriving company culture for learning and development. Through the integration, HiBob and 360Learning clients can implement a high-impact workflow enhancement tool derived from a direct connection between the two cutting-edge platforms, helping HR and L&D leaders and high-growth companies to better onboard, retain, train, and empower employees. The partnership brings an employee's HR and learning and development journeys closer together, enabling customers of both HiBob and 360Learning to more effectively track and manage employee L&D progress in relation to performance, compensation, and benefits. The closer alignment of L&D and HR insights eliminates administrative headaches, empowering people managers to allocate more time towards driving company culture, facilitating onboarding, and managing higher volumes of new hires, departures, promotions, and reorganizations. With the current labor shortage and Great Resignation, this partnership enables HR and company leaders to allocate more time towards driving an overall positive employee experience bolstered by employee betterment and advancement. "With the current skills gap, talent wars, and broadening of remote and hybrid work, companies are recognizing the importance of maintaining employee engagement by supporting an employee's professional development, A HiBob study saw that 87% of millennials rated 'career development and personal growth' as a key criteria for them in a job, with 'opportunities to learn and grow' as a main factor for retention so, in the battle for talent, companies will lose out if these perks aren't offered. This turnkey integration helps HR and managers further facilitate, recognize, and reward learning progression regardless of if an employee is in office, remote, or hybrid." -Ronni Zehavi, CEO of HiBob. The partnership allows the automatic sharing of employee user data from Bob to 360Learning, connecting HR insights more closely to the employee's learning and development journey within the 360Learning platform. People leaders can track, report, and measure the impact of collaborative learning by seeing who is creating courses for other colleagues, who is participating, who is learning and cultivating new skills, and at what levels or pace. Bringing learning and development insights closer to the employees record (performance reviews, compensation, etc.) provides managers and leaders a more insightful outlook on their people. Additionally, it allows business leaders and managers access to where an employee may be struggling or need improvement, or alternatively, where they are progressing or excelling. "Learning is one of the most defining aspects of the employee journey. How effectively an employee onboards and transitions into new roles affects their growth and performance, At a time when companies are struggling to attract and upskill employees, L&D teams need to be strategic and focus on facilitating collaborative learning, not reconciling systems. Our partnership with HiBob does exactly that, empowering HR and L&D leaders to focus on people and learning." -360Learning CEO Nick Hernandez. Both pioneers in their respective industries, HiBob and 360Learning share commitments to putting people first and empowering employees. The integration is a step forward for two powerhouse companies that are on the rise and well-positioned to continue helping companies educate, maintain, and attract high-performing talent in culture-first workplaces. About HiBob HiBob was founded to modernize HR tech. HiBob's intuitive and data-driven platform, bob, was built for the way people work today: globally, remotely, and collaboratively. Since its launch in late 2015, HiBob has achieved consecutive triple-digit year-over-year revenue growth, and become the HRIS of choice for more than 1,000 modern, midsize and multinational companies who understand that a powerful, agile HR tech suite is mission critical and a key driver of organizational success. Fast-growing companies across the globe such as Monzo, Happy Socks, Gong, Fiverr, and VaynerMedia rely upon bob to help HR and managers connect, engage, develop and retain top talent. About 360Learning: 360Learning empowers Learning and Development teams to drive culture and growth through Collaborative Learning. Our learning platform combines collaborative tools with the power of an LMS, enabling high-growth companies to unlock learning based on collective expertise instead of top-down knowledge. 360Learning is the easiest way to onboard new employees, train customer-facing teams, and develop professional skills–all from one place.

Read More

HR STRATEGY

Cielo Enhances Technology Services by Acquiring Peridus Group

Cielo | May 10, 2022

Cielo, the world's leading strategic Recruitment Process Outsourcing (RPO) provider, has acquired Peridus Group, a boutique full-service human resources technology consulting firm delivering integrated advisory and consulting services. For over two years, Peridus has been consulting for Cielo to offer Workday, HR strategy, technical, integration, and data migration consulting services for its clients. "Cielo has a proven track record in HR technology leadership and I look forward to our combined success, Leveraging the strengths of each of our organizations, we will grow together and continue to deliver service excellence to our clients, and capture the interest and attention of new partners throughout the talent acquisition landscape." -Caleb Fullhart, Founder and CEO of Peridus. Cielo acquired Peridus Group, an HR technology consulting firm delivering integrated advisory and consulting services. With a goal of ensuring organizations are optimized to perform at a high level of efficiency and effectiveness, Fullhart's work encompasses vendor evaluation and selection, process/technology alignment, system optimization, project management, and reporting & analytics. Fullhart will join Cielo as Senior Vice President – Consulting, alongside the rest of the Peridus team, including Robin Schooling, who joins as Vice President – Consulting. Both Fullhart and Schooling will join the Technology Consulting Practice led by Elaine Orler, Managing Director – Consulting, who joined Cielo in 2020 amid its acquisition of Talent Function to help strengthen its market leadership and expand its service offerings. This latest acquisition reinforces Cielo's investment in innovation to ensure it is market leading in its core areas of Employer Brand & Marketing and Technology Consulting. "We know how important it is for our clients to see that we have the right capabilities as we continue to invest in new products and services, With so many of our clients moving to Workday ATS or looking for integrations in their Talent Acquisition tech stack, the experience Peridus Group brings, combined with Cielo's existing expertise, will be invaluable in advancing our clients' goals, fueling our continued growth." -Marisa Geist, Cielo CEO. About Peridus Group, a Cielo Company Peridus Group is a boutique human capital consulting firm that provides integrated advisory and consulting services across all facets of HR, talent and HR technology. About Cielo Cielo is the world's leading strategic Recruitment Process Outsourcing (RPO) partner and industry innovator delivering RPO, Total Talent Acquisition, Consulting, and Executive Search services in 100+ countries. We design comprehensive, people-centric solutions and leverage Cielo TalentCloud – our award-winning technology suite featuring CRM, AI, automation, and analytics capabilities – to help our clients find, attract and hire the specific talent to move their businesses forward.

Read More

RECRUITMENT & RETENTION

IT Workers Will Be Hard to Find and Keep in 2022

SHRM | December 14, 2021

Three recently published reports suggest that while the demand for technology will remain high in 2022, skilled IT workers will be hard to find and difficult to keep. These trends will disrupt technology projects, but they will also close the gap between technology and HR leaders according to a survey report titled The Impact of Technology in 2022 and Beyond: an IEEE Global Study. The report reveals that 97 percent of IT leaders agree that their team is working more closely than ever with human resource leaders to implement workplace technologies—though it may take longer than usual due to the staffing shortages. The Institute of Electrical and Electronics Engineers (IEEE) report, which was published in November, relied on 350 chief information officers, chief technology officers, IT directors and other technology leaders in the U.S., China, U.K., India and Brazil who work at organizations with more than 1,000 employees across multiple sectors. The IT leaders shared their views on the state of HR technology as the impact of COVID-19 continues to change the workplace. Respondents predict that in 2022 they'll have a plethora of difficult IT problems to solve: Maintaining strong cybersecurity for a hybrid workforce of remote and in-office workers (83 percent). Managing return-to-office health and safety protocols, software, apps and data (73 percent). Deciding what technologies are necessary for their company in the post-pandemic future (68 percent). Recruiting technologists and filling open tech positions will be difficult to do in the year ahead (73 percent). A survey published in October by TalentLMS, part of the Epignosis Group of Companies, and recruiting software company, Workable, suggests there's more trouble ahead. The companies polled 1,200 IT workers for its report and found 72 percent of respondents in the U.S. said they are thinking of quitting their jobs in the next 12 months. Respondents cited several reasons to quit, with 41 percent saying their jobs had limited career progression, 40 percent noting a lack of flexibility in working hours, and 39 percent citing a toxic work environment. "The percentage of IT workers [who] are thinking about quitting their jobs is higher than I would imagine," - Periklis Venakis, chief technology officer at Epignosis. Venakis said employers will have to adapt to remote work, which will continue after the pandemic ends. He added that HR should see this as an opportunity because companies can find employees in markets that were closed to them prior to the pandemic. One company that is watching its IT staff turnover rates is Cloudflare Inc., an infrastructure and website security company based in San Francisco. According to Janet Van Huysse, Cloudflare's senior vice president and chief people officer, since the pandemic began, the company's employee turnover rate peaked in May 2021. Cloudflare has more than 2,200 employees and an IT organization of 964 workers globally. "Since March 2020, the IT organization accounted for approximately 30 percent of all our terminations, most of which were voluntary, Primarily, these were due to either career progression, opportunities elsewhere, or because of performance or capabilities fit," -Janet Van Huysse, Cloudflare's senior vice president and chief people officer She agreed with the 2021-2023 Emerging Technology Roadmap for Large Enterprises report from Gartner Inc., published in September, in which 64 percent of IT executives cite talent shortages as the most significant barrier to the adoption of emerging technology, compared with only 4 percent in 2020. Gartner's survey also showed that among the technology areas affected by IT talent shortages are computer infrastructure and platform services, network, security, digital workplace, IT automation, storage and database systems. IT executives cited talent availability as the main adoption risk factor for the majority of IT automation technologies (75 percent) and nearly half of digital workplace technologies (41 percent). Yet across all technology domains, 58 percent of respondents reported either an increase or a plan to increase emerging technology investment in 2021, compared with 29 percent in 2020. As companies seek IT skills, Huysse said HR leaders need to be open-minded about where talent comes from and embrace unconventional paths to tech by using more inclusive hiring strategies. She added that looking in unconventional areas for talent also means seeking applicants from more geographies. While a larger talent pool diversifies the candidate pipeline, it also creates more complexities for organizations. HR leaders must be flexible in their approach and be ready to support teams and leaders as they make this transition.

Read More

HR PRACTICE

FM:Systems and AMS announce Bi-Directional Integration App on ServiceNow Store

FM:Systems | June 10, 2022

announced that AMS Workplace Technology, its award-winning Premier Certified Business Partner, has built an integration between FM:Systems and the ServiceNow cloud platform. The AMS FM:Systems Integration Engine is certified for use in the ServiceNow Store, an enterprise application marketplace for solutions that have passed stringent requirements. The FM:Systems Integration Engine supports automated bi-directional workflows between FM:Systems and ServiceNow users to increase efficiency and communication between different teams and groups. Integration managers now have complete control and flexibility to integrate any FM:Systems Workplace module with core ServiceNow IT Service Management (ITSM) modules, including requests, incidents, change requests, problem management, and more. This allows either solution to be a front end one-stop-shop for users while exchanging data securely and efficiently on the back end for processing by stakeholders. Since ServiceNow is already used as an ITSM help desk ticketing system for employee computer and network issues, companies want to expand that to other employee services, including facilities requests such as maintenance issues and move requests. They want to leverage the front-end of ServiceNow, or in some cases FM:Systems, to feed and synchronize requests with the other. It is here where the AMS-developed Integration Engine empowers them to build virtually any workflow, business rule, or process to improve productivity across all teams and groups. With the integration app installed, users can rely on a single system front-end to keep track of all their service requests. Integration between the platforms allows support tickets to be processed in real-time while it unburdens staff from time-intensive data-entry tasks. As the worldwide leading market share ITSM software application, organizations across industry sectors use ServiceNow as a simple low-code/no-code platform to track help desk tickets and manage other requests relating to their facilities, which can include new hires and aspects around maintenance. "Companies using FM:Systems software often want to integrate workplace activities with ServiceNow for automatic service ticket creation. The AMS integration app allows a limitless number of use cases to synchronize data between the two environments. Effectively, users can now have a centralized area to collect requests while processing and managing them in their respective systems. Being a long-time partner of FM:Systems, AMS understands how to unlock the value in its technology. Making this integration engine app available on the ServiceNow Marketplace extends the reach of both organizations to harness even more business opportunities as companies turn to enhance their ITSM help desk needs," - Brian Haines, Chief Strategy Officer of FM:Systems. About FM:Systems More than 1,500 organizations worldwide trust FM:Systems to transform their workplace experience and bring employees together in exceptional, healthy workplaces that enhance productivity and delight occupants. Recognized as a market leader by industry analysts, our suite of digital workplace solutions provides actionable insights to optimize every facet of your real estate portfolio and ensure your ever-ready workplace is prepared for the unexpected. With customers representing half of the Fortune 50, ⅔ of top 25 US banks, 150+ government institutions, 350+ universities, over 200 hospital and healthcare organizations and 50% of the leading pharmaceutical firms, our market leading solutions manage over 3 billion square feet across 80 countries. FM:Systems is headquartered in Raleigh, North Carolina and conducts business globally.

Read More

Spotlight

As seen in the Pfizer case (see chapter 10) separating transactional from transformational work is an essential step in any HR Transformation. Listen to Mark Nyman describe the sifting process.

Resources