Modern Health | September 08, 2022
Modern Health, a leading workplace mental health platform supporting enterprises globally, today published a wide-ranging study of executives, HR decision makers, managers and employees to examine the state of employee mental health in the workplace. The research, commissioned by Modern Health and conducted by Forrester Consulting for the second year in a row, set out to uncover how employers are responding to employees' dramatically increasing needs for mental health support after several years of an unrelenting global pandemic, political and social unrest, economic uncertainty, and much more.
The survey of 1,700+ employees, including managers, non-manager employees, C-level executives, and HR leaders, found that employees and employers both recognize that mental health benefits are an integral part of a healthy, productive workplace culture, but have widely differing perceptions of if and how the current standard of benefits is meeting employee needs. While 84% of employers plan to increase or enhance employee mental health benefits in the next year, there is still a significant gap in how employees perceive their employer's commitment to mental health and wellness. Seventy-four percent of employees report wanting their employer to care about their mental health, but only half (53%) feel that they actually do.
"The past few years have left many of us feeling burnt out, exhausted, and stressed, so it's not surprising that the topic of mental health has been forced into the spotlight. We're seeing a bigger need for support as more people speak out about their mental health challenges but despite this progress, people around the world are still struggling to access care that meets their needs, We are at a critical inflection point where organizations need to shift from the mindset of providing mental health support as a crisis response to it being an integrated and strategic part of the employee experience. Done right, the end result means both the companies and the human beings who make them run are more connected and engaged."
-Alyson Watson, founder and CEO at Modern Health
Shift from Crisis to Culture: Closing the Gap
Employers are recognizing the stress that their workforces are currently under with three out of four employers (75%) recognizing that the current state of the U.S. economy is causing employee anxiety. However, only 45% have already taken steps to address this anxiety. As companies and their employees adapt and evolve toward the future of work, long-term success requires both an investment in mental health and a workforce equipped, encouraged, and willing to prioritize it. This happens when companies move from viewing mental health as a crisis response to a permanent, values-based commitment to employee well-being. The first step is closing the gap between employer and employee perception. According to our research, 85% of employers feel they actively listen to the needs of employees, but only 51% of employees agree. Similarly, only 46% of employees believe their company invests enough in the mental health of employees, while a significant 81% of employers believe they invest enough.
Additionally, while around two in three employees report feeling connected, supported, and seen at work, when employers were asked the same question, they significantly overstated how their employees feel by at least 20% on every metric. For example, only 59% of employees reported feeling seen by their company and colleagues for their unique contributions to work, while 85% of employers said their employees felt seen.
The Need to Clear a Path
In order to create a workforce that is creative, adaptive, and resilient, the report advises that business leaders need to create a path that allows employees to use their mental health benefits without fear of reprisal or negative stigma. For employee behavior to scale across the organization, that behavior needs to be messaged, modeled, enabled, and permitted repeatedly to employees. One troublesome finding is that only 51% of employees feel safe in their role if their mental health status were to be revealed.
Compared to the 2021 study, employees are even more desperate for a culture that embraces mental health acceptance and support. A year ago, employees were asking for more mental health support in the workplace. Today, their desire goes beyond simply implementing benefits—they want to feel empowered and encouraged to utilize these tools and want their leaders to acknowledge and reduce barriers to access. Last year, 64% of employees felt they had workday flexibility to care for mental health needs, while only 54% feel that way today. And more than two thirds (68%) of employees felt like their work culture was a safe place to discuss mental health and ask for support in 2021, but only 51% agree today. These trends are moving in the wrong direction. According to our findings, a full 77% of employers say they will provide mental health support to their employees, but they think it's up to the employee to use their benefits and managers shouldn't be expected to encourage them.
Leadership modeling is also a critical component to employees feeling comfortable using mental health benefits to their fullest. According to the survey, the vast majority of leaders (80%) feel like they are expressing their own vulnerability when it comes to mental health, but employees do not see, hear, or feel that vulnerability coming through, since only 30% of employees agree.
At the same time, 74% of employers think employees are uncomfortable hearing about their colleagues' mental health, but only 31% of employees said it actually makes them uncomfortable.
Now is Not the Time to Lose The High Performers
In an increasingly uncertain economic environment, companies can't afford to lose their high performing employees. Making up a third of the global workforce, high performers can be described as highly engaged, deeply committed and able to do their job consistently well. When examining the high performers in the study, it found that they are working more hours and are even more productive than last year, but are also burnt out. Despite a reported high enthusiasm for their jobs (76%), more than half (53%) of these high performers report feeling burned out in their roles. The good news is that employees reported again this year they would be more likely to stay at a company that provides high-quality resources for them to care for their mental health.
The Cost of Doing Nothing
While part of the case for mental health benefits is a positive return on the company bottom line, 72% of employers fear that focusing on mental health could have a reverse ROI with employees working fewer hours in order to care for their mental health and being less available. The research shares that the cost of supporting employees' mental health is a fraction of the cost that a company will bear over the long run if its workforce doesn't have the appropriate mental, physical, and emotional resources to excel at work. The benefits of a whole, complete, and "well" workforce reach far beyond incremental productivity improvements. In fact, the impacts can be felt across talent acquisition and retention, belonging, performance, engagement, profitability, and long-term growth.
In this study, Forrester conducted an online survey of 1,207 employees and managers ("employees") and 519 HR leaders and C-level executives ("employers") at organizations in the United States to evaluate the current state of mental health among employers and employees. Respondents were offered a small incentive as a thank-you for time spent on the survey. The study began in June 2022 and was completed in July 2022.
About Modern Health
Modern Health is the comprehensive mental health and wellness platform that combines the WHO well-being assessment, self-service wellness kits, a global network of certified coaches, and licensed therapists, all available in a single app. Modern Health empowers employers to lead the charge in acknowledging that mental health is just as important as physical health, destigmatizing the conversation, and increasing accessibility of mental health services for all. Founded in 2017, Modern Health incorporates evidence-based psychology principles and seamless technology to serve the needs of companies globally. Headquartered in San Francisco, Modern Health has raised more than $172 million from Founders Fund, Battery Ventures, Felicis Ventures, Kleiner Perkins, Afore Capital, MGV, Frederic Kerrest (co-founder of Okta), and 01 Advisors.
HR PRACTICE, EMPLOYEE BENEFITS
SeekOut | September 13, 2022
SeekOut, the platform that helps great people and great companies grow together, today announced the launch of SeekOut Grow–a new solution that empowers HR teams to understand and maximize the organization, and gives employees a self-service portal to realize their career development and advancement goals. With the launch of SeekOut Grow, the SeekOut Platform is now the most comprehensive Enterprise Talent Optimization platform available.
“People are the foundation for success at all companies. Yet today, most leaders lack visibility into the talent they already have–their skills and experiences and ways to energize and maximize that human potential, With SeekOut Grow, we’re giving companies a comprehensive view of talent across the organization so they can help grow, retain, and redeploy talent–allowing businesses and their people to succeed.”
-Anoop Gupta, CEO and Co-Founder at SeekOut
The SeekOut Platform offers the best solution in the industry to help leaders understand the talent they have, while giving them a clear picture of the external talent landscape as a whole. Companies today are missing critical data about their employees like prior roles, skills, and experiences outside of their current job. SeekOut’s comprehensive data profiles use multiple external and internal data resources in real-time, providing an unmatched and deep understanding of the talent companies have and their potential to drive success. The powerful talent-intelligence layer also delivers on high-value scenarios for HR leaders, business leaders, and employees.
We saw a 30% increase in employee internal mobility within the first few months of implementing, It really enabled our recruiters to find untapped talent within our own organization,said Tammy Coleman-Craig, VP of Talent Acquisition and People Enablement at Ciena.
SeekOut Grow is built on a Talent Data Platform that puts employees in control of their career growth. Unlike other solutions, Grow leverages:
Comprehensive Talent Profiles: Skills and role information for employees are pre-populated from external and internal data sources so they don’t have to fill out tedious forms.
Dynamic HR Tech Stack Integration: Integrations with internal systems such as HRIS, internal GitHub, Jira and more, result in real-time and up-to-date information about employees skills and experience.
Interactive Career Paths: Powerful AI-matching between profiles and open jobs lets employees interactively explore future paths within the organization, discover roles that are a good fit for their skills, and grow within their company.
Visibility for Managers: Managers can see recommendations on career opportunities for their reports, helping them better guide career development.
Talent Insights for Leaders: Actionable insights for HR and business leaders with search and filter capabilities to transform workforce planning, diversity analyses, internal mobility, and talent redeployment.
SeekOut is the only holistic people-first platform with SeekOut Recruit for external talent acquisition and SeekOut Grow for internal employee development and engagement.
SeekOut is the leading Enterprise Talent Optimization Platform that companies use to quickly hire, grow, and retain great talent while focusing on diversity, technical expertise, and other hard-to-find skillsets. In 2022, SeekOut was named on the Forbes annual list of America’s Best Startup Employers and CEO Anoop Gupta was crowned GeekWire’s Startup CEO of the Year. Throughout 2021, SeekOut was ranked number two in the B2B category of The Information’s 50 Startups to Watch list, and was included on Madrona’s Intelligent Apps Top 40 list. Founded in 2017, SeekOut has raised $189 million in funding, is backed by Tiger Global Management, Madrona Venture Group, Mayfield, and Founders Circle Capital and is valued at $1.2 billion.
ChartHop | November 16, 2022
ChartHop, the leader in people analytics transforming the way companies manage and support their people, has recognized 10 People leaders redefining the HR discipline in its 2nd Annual People Pioneers Award. ChartHop created the People Pioneers Award to honor HR professionals who have positively impacted their companies and employees via company growth, cultural change, new benefits programs, and more.
"This past year we've seen a people-first revolution and People leaders have been tasked with developing programs for the whole employee lifecycle to create a true sense of workplace belonging, We celebrate this year's group of talented People Pioneers for their ability to drive change, embrace the future of HR, and pave the way for future leaders."
-said Ian White, founder and CEO of ChartHop
The 2nd Annual People Pioneers Award winners were nominated by their peers and selected by a rigorous judging process evaluating their impact on implementing people-first initiatives to positively influence both their people and business' bottom line. Winners earned their accolades for their success in establishing fair compensation policies, scaling company growth, increasing employee net promoter scores, and implementing DEI initiatives. This year's recipients are:
Adrianne Court, CHRO at Tealium
Aleksandra Paszkiewicz, Head of People at Netguru
Chad MacRae, VP of Talent at Tinder
JaNaye Norman, VP of People at Modo Labs
Jen Paxton, VP of People at Smile.io
Joanna Wise, SVP of People at Whip Media
Larry Indovina, Chief People Officer at Top Hat
My Doan Cong, Head of People at ALT
Natalie Rast, Director of People Operations at Stensul
Noah Warder, Head of People at Guusto
Chad MacRae, VP of Talent at Tinder, earned a spot on the list for bringing strategic foresight to his company's talent team and overseeing triple headcount growth over the last three years. Tinder hired 70% of its current employees under MacRae's leadership. Other key initiatives MacRae introduced to support this dynamic growth include creating workshops, moving to true scenario planning, and implementing the "Be Your Best Self-Education Reimbursement" program.
I help my team to lean into the current state of the business and examine the external drivers affecting a business and its headcount growth, With this focus, the Talent team has been able to plan for multiple scenarios while scaling through a global pandemic and launching hybrid work possibilities across North America,said MacRae.
My Doan Cong, Head of People at ALT, a champion for inclusivity and employee wellbeing, was chosen for her tremendous impact in creating an empathetic environment for all ALT employees. Since joining the company in early 2022, Doan Cong has rolled out several people-first initiatives: she authored employee leveling and raise structures, increased events and communication to promote belonging, and developed an employee wellness program addressing physical, mental, and financial health.
We've heard a lot of talk about driving efficiency across different tech companies, At ALT, we approach efficiency through a people-first lens by asking ourselves, 'How can I get folks to do their best work?' Engagement and feedback culture is really important, especially in companies with remote workers,said Doan Cong.
ChartHop is transforming the way companies manage and support their people. By consolidating people data into one employee-centric platform to visualize, discover, and act on insights, ChartHop creates more informed, empowered, and connected organizations. From executives to individual contributors to every employee in between, ChartHop is designed for everyone in the organization. ChartHop plays well with dozens of platforms through robust integrations across the HR tech stack, and serves companies like 1Password, BetterCloud, and Starburst. Founded in 2019 by Ian White, ChartHop is backed by Andreessen Horowitz.
HR ANALYTICS, WORKFORCE MANAGEMENT
Firstup | October 20, 2022
Firstup, the first intelligent communication platform for the workplace that connects over 17 million employees worldwide, today unveiled a series of data-enabled platform enhancements designed to help employers build a more sustainable workforce by reducing the level of noise bombarding employees daily and deliver meaningful, personalized communication at scale.
Recent research from Firstup found that over 70% of communicators and HR leaders recognize an increase in employee burnout and frequently discuss the corrosive impact of digital overload and the drain of workforce energy. While a majority (62%) believe great employee engagement can improve performance, retention and loyalty across their workforce, many said they lack the tools for an effective employee engagement program and more than half admitted to feeling overwhelmed when receiving too much communication through too many channels at work. These teams feel increased pressure to be more communicative and transparent with their distributed workforces, but without the right tools and data, their programs run the risk of turning into information overload and noise.
Firstup has introduced a number of new intelligent communication enhancements into its platform to solve this digital overload crisis. The Firstup platform connects to and continuously captures data from all aspects of the employee experience ecosystem - from human resource information systems (HRIS) to recruitment, learning & development, talent acquisition, performance management, and more. Using that data to build holistic employee profiles based on attributes and activities, the platform can then determine what campaigns each employee should get, when and to which channels and orchestrate those communications at scale. Through continuous engagement insights spanning the entire employee journey, programs can become more personalized and effective for every individual employee over time.
Now every company has even more power to connect the employee experience ecosystem, understand its employees better, and confidently get insights that can improve engagement, productivity and retention, with new features including:
New Connections and In-App Experiences: Firstup unifies employee communications on a single platform and, with upcoming new HCM connectors (including Workday, SAP SuccessFactors, Oracle HCM, UKG), more systems will be able to send notifications directly into Firstup. In addition, a new employee hub will serve as a single access and action point for all important employee tools and systems, and an enhanced integration with Microsoft Teams provides an in-app experience and eliminates the need to switch in and out of apps. All of these features were designed to eliminate unnecessary complexity for employees and improve the signals to what matters most.
Enhanced Universal Employee Profile: Organizations can gain an unprecedented view into their workforce with the Firstup Universal Employee Profile that pulls employees' attributes, channels, and activities from across multiple employee systems and delivery channels. The Universal Employee Profile is continuously updated and gets smarter from each activity, ensuring the next engagement is relevant, personalized, and meaningful.
New Employee Journey Campaigns: HR and communications teams can identify the moments that define an employee's journey using the intelligence from the Universal Employee Profile and design end-to-end employee journeys. They can make every moment count and automatically trigger journeys based on events such as new hires, promotions, or new learning opportunities and more–and continuously update based on employee engagement.
Optimized Intelligent Delivery: Organizations can optimize delivery of employee campaigns with the new Engagement Boost feature that intelligently predicts and orchestrates the optimal delivery channel and time, resulting in up to 3x increase in engagement results. With new delivery connectors being added, teams can now deliver content into even more employee experience platforms (e.g. MS Viva Connections, ServiceNow, Workday People Experience, Oracle ME, SuccessFactors), with new real-time delivery reporting capabilities.
Continuous Employee Journey Insights: The platform can proactively push actionable insights to HR and communications teams so they can gain a deeper view into what their organizations, teams, and cohorts of employees are or are not engaging with, which can serve as an early warning for more significant problems, such as employee dissatisfaction, burnout or a need for change in the business.
"There's no denying that the workforce is experiencing a digital overload crisis. Most organizations are trying to find a solution to the symptoms, like burnout, rather than solving the underlying problem, which is digital complexity, Businesses should focus first on building meaningful connections and look for ways to reduce digital noise, which might require different methods for different employees. Our platform empowers HR, communicators, and leaders to engage on a personal level, intelligently, throughout every employee's journey – which will mean better outcomes for all."
-Nicole Alvino, CEO, Firstup
Firstup is the world's first intelligent communication platform. More than 40 percent of Fortune 100 companies use our platform to connect with their people, design and deliver personalized communications, and gain engagement insights throughout the employee journey. With Firstup, employers can view engagement data in real time, by organization, department, or employee. That helps leaders better understand their workforce, make informed decisions and provide better experiences from hire to retire. Companies like Amazon, Tesco, Ford, and Hilton use Firstup every day to improve outcomes for their employees.