Change the sales rep experience, improve the customer experience

October 3, 2018

The first CRM launch truly changed the way sales were managed. We went from tracking customers on spreadsheets (and even in rolodexes) to tracking them and their attendant opportunities with software. It wasn’t long before reps started to feel the purpose of a CRM was more about preserving their contacts for their replacement than it was about making their lives easier. After all, back then it wasn’t much easier than updating a rolodex!

Spotlight

Randstad Canada

As the Canadian leader in recruitment and HR, and one of Canada’s best places to work, we have a uniquely human approach to work. We deliver HR innovation with human interaction at its core. At the unique intersection of technology and humanity, we deliver data-driven insights coupled with a people-first experience that is inherently human. Human Forward.

OTHER WHITEPAPERS
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The 2022 State of HR Report: Challenges and Imperatives for HR Business Leaders in Today’s New World of Work

whitePaper | June 30, 2022

The new world of work is a hybrid environment, and the confluence of people and technology is the way forward. From 2020 to 2021, the world witnessed a paradigm shift that would change the state of HR. Economic uncertainty and the “Great Resignation” played a crucial role in convincing HR teams to shift from traditional setups to more flexible working arrangements. Companies that digitized their HR processes early on had a clear advantage in their transition to hybrid work. Meanwhile, other companies have begun using HR technology more in the hybrid era but to varying degrees of success. The next step now is for HR leaders to leverage HR technology to address new challenges such as employee engagement and retention.

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A complete buyer’s guide to HCM technology

whitePaper | December 20, 2019

The world of human capital management is constantly evolving. New technologies that help your organization drive productivity, stay ahead of compliance, hire and develop key resources, and deliver AI-driven insights are available everywhere. In fact, there are 80+ HCM software providers competing for your business. How do you make the right choice for your organization? Selecting a vendor based on its technology isn’t enough.

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4 Ways Digital Onboarding Strengthens Retention and Compliance

whitePaper | July 24, 2023

After a tireless search, you finally found the right person for your open position. Their start date is approaching quickly. Your work isn’t done yet, though. You need to continue to nurture your new hire not only throughout their first year at your company, but before their first day. Digital onboarding makes doing that easy for you and them.

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Redefining Employee Experience with Conversational AI

whitePaper | September 5, 2022

The pandemic is far from over as we brace ourselves for unprecedented waves that delay the return to any semblance of normality. Enterprises, SMBs and entrepreneurs across the world have accelerated their digital transformation journey with the onset of COVID-19 and will keep having to pivot, from optimizing internal processes to scaling businesses. Employee well-being will take precedence, unlike last year when sustenance came at the cost of well-being, while we adapt to the hybrid working environment.

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The Talent Revolution in Technology: Navigating the Changing Landscape

whitePaper | July 6, 2023

There has been a ton of uncertainty and change in the last few years. Businesses across industries are scrambling to create more agile talent processes, while still delivering exceptional talent experiences. HR teams are being handed ever-increasing remits, to help businesses plan for growth while weathering the storms of recession and a tight labor market.

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Becoming A Skills-First Organization

whitePaper | April 3, 2023

Now is the time to embrace a skills-first approach to talent – at all stages of the lifecycle. Whether your challenges are around hiring, engagement, retention, filling talent gaps or unlocking productivity, looking at talent and work through the lens of skills is the crucial first step.

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Spotlight

Randstad Canada

As the Canadian leader in recruitment and HR, and one of Canada’s best places to work, we have a uniquely human approach to work. We deliver HR innovation with human interaction at its core. At the unique intersection of technology and humanity, we deliver data-driven insights coupled with a people-first experience that is inherently human. Human Forward.

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