HR's Role in Digital Transformation

whitePaper | May 10, 2022

Much of business today revolves around the customer experience — improving it, optimizing it, personalizing it. This is understandable in a fast-paced, ever-changing environment where meeting and exceeding the expectations of customers can be a major competitive differentiator. In fact, at least two-thirds of companies now compete predominantly on customer experience.1 But what’s less understood is just how connected the customer experience is to the efficiency — or lack thereof — of employees.

whitePaper | August 25, 2021

Over the past three years, we’ve proposed dozens of jobs that will emerge in the next decade, in response to the era of AI, algorithms and automation. Now, we present 21 HR jobs of the future that will meet the needs of the new workforce shaped by advanced technology and the COVID-19 pandemic.

whitePaper | February 9, 2022

People and culture set the foundation for the success of an organization, and its benefit managers are the ones tasked with supporting and looking out for the needs and wellbeing of their colleagues. The COVID19 pandemic has challenged everyone. It's a significant life event that has impacted people's lives in numerous ways. As employers and benefits managers, it has changed the routine work environment forever.

whitePaper | March 5, 2020

Digital HR is a hot topic in HR. Being an emerging field it’s important to show the value it can deliver to organizations. In this case study collection we have collected some of the best Digital HR case studies we’ve come across over the past two years. Each one connected to a specific business imperative. Using chatbots to create the best possible candidate experience. The Anchor Group, the biggest not-for-profit housing association in the UK, wanted to create a better recruitment process while providing the best possible candidate experience.

whitePaper | May 26, 2023

A lot of HR teams are using AI these days... but some departments are concerned about the complexity of this technology, and the potential introduction of bias to their talent management processes. How can you be sure AI delivers real value, and solves recruitment and retention challenges more effectively and efficiently than another approach? If you are at the start of your AI journey, or reviewing the solutions you have in place, here are the questions we would suggest you ask to ensure you are getting the most from any AI applications.

whitePaper | January 6, 2021

Global Business Driven HR Transformation is a crosscurrent of rapid changes in culture, technology, law, and leading practices. There’s no such thing as an organization that’s arrived at its destination — there are only ones that keep evolving and ones content to stand still. In our new book, Global Business Driven HR Transformation: The Journey Continues, Deloitte has mined the experience and vision of its leading field professionals to explore the many future trends that are shaping the way companies relate to their people